Digital Helpdesk Apprentice

Are you interested in digital tools and platforms, a great problem solver, and keen to learn? Want to kickstart your career? MCR Pathways is an award-winning charity established in Glasgow in 2007. Our passionate team is dedicated to helping the country's most vulnerable young people gain self-confidence, identify their skills, and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities, and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing, achievement, and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference.

Overview: MCR Pathways are looking for a Digital Helpdesk Modern Apprentice to join their team and support their staff and volunteers. This is a fantastic opportunity to gain hands-on experience in a professional and friendly environment whilst working towards an apprenticeship qualification! You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.

Key responsibilities:

• Provide support to staff by responding to IT and system related queries via phone and email.
• Support the diagnosis and resolution of common technical issues and refer more complex problems to senior staff when necessary.
• Assist with setting up new users including configuring Google Workspace accounts, passwords, and access permissions.
• Support with the installation, configuration, and maintenance of hardware, software, and digital tools.
• Assist in monitoring and maintaining IT systems ensuring they are running efficiently.
• Support basic training to staff on using IT systems and digital tools effectively.
• Assist in creating training materials and FAQs to help users resolve common technical issues independently.
• Learn to conduct systems checks and audits to ensure compliance with IT policies and GDPR best practice.

Desired skills and qualities:

• Taking your first steps into the workplace.
• Passion for technology and problem solving.
• Strong communication and customer service skills.
• Willingness to learn and adapt to new systems.
• Enjoys working with a team but can take own initiative.
• No formal experience is required, just enthusiasm and a commitment to developing your digital skills.

Salary: £17,017 per annum.

Working week: 9am - 5pm, 35 hours a week.

Benefits:

• 33 days annual leave in first year rising to 38 days from 2nd year of employment.
• Additional day off for your birthday!
• Life Assurance 4 x salary.
• Living Pension Employer.

Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!

Key Skills: Computer Hardware, Mac OS, Active Directory, VMware, ConnectWise, HP Service Manager, Microsoft Windows Server, Mobile Devices, Windows, Help Desk, Operating Systems, Remedy.

Employment Type: Trainee

Experience: years

Vacancy: 1