Customer Services Inspection Manager

About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in an environmentally considerate manner, and delighting our customers with a product and experience that recognizes buying a new home as a significant lifetime purchase. That is The Miller Difference. We are seeking a Customer Services Inspection Manager to join our Customer Services team in the Scotland West region. You will be responsible for overseeing Client Inspection works, identifying necessary remedial works across Miller Homes developments, and ensuring the ongoing quality of all homes post-completion. Your role involves liaising with the Customer Services team to analyze defects reported by customers, ensuring timely resolution within agreed timescales and service level agreements. You will also coordinate with NHBC regarding technical requirements, attend resolution meetings, and manage insurance claims as needed. Previous experience in a similar role within the house building sector is essential. Qualifications include experience in customer communication across various channels, knowledge of NHBC Technical Requirements/Guidelines, strong time management, proficiency in Microsoft Word and Excel, and good administrative skills. Maintaining client and company confidentiality is also crucial. How to apply Please submit your Curriculum Vitae and covering letter, ideally including your current salary and notice period. This job advert will close once sufficient applications are received, so we encourage you to apply promptly. Due to high application volumes, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up employment with Miller Homes, you must provide evidence of your right to live and work in the UK permanently and without restrictions. Complete the application form below and select \”Submit\” upon completion. Fields marked with an asterisk (*) are mandatory for your application to be processed correctly. First name * Last name * Address * Email * Telephone * Please provide a brief outline explaining why you are suitable for a position with Miller Homes (Max 1000 characters including spaces) *: Upload CV Please ensure your document is a Microsoft Word file with a .doc or .docx extension. Equal Opportunities Ethnic Monitoring Please complete this section fully to ensure your application is processed correctly. This information is confidential and will only be used for monitoring purposes, in accordance with the recommendations of the Commission for Racial Equality. Ethnic Origin * D.O.B * [dd/mm/yyyy] Gender * Disabled * Nationality / Citizenship * #J-18808-Ljbffr