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- Tasks: Lead inspections and ensure quality in newly built homes.
- Company: Miller Homes is a top national homebuilder known for quality and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Join a team that values quality, customer experience, and environmental responsibility.
- Qualifications: Experience in customer service and house building is essential; strong communication skills required.
- Other info: Apply quickly as the position may close once enough applications are received.
The predicted salary is between 36000 - 60000 £ per year.
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in an environmentally considerate manner, and delighting our customers with a product and experience that recognises buying a new home as a significant lifetime purchase. That is The Miller Difference.
We are seeking a Customer Services Inspection Manager to join our Customer Services team in the Scotland West region. You will be responsible for overseeing Client Inspection works, identifying necessary remedial works across Miller Homes developments, and ensuring the ongoing quality of all homes post-completion. Your role involves liaising with the Customer Services team to analyse defects reported by customers, ensuring timely resolution within agreed timescales and service level agreements. You will also coordinate with NHBC regarding technical requirements, attend resolution meetings, and manage insurance claims as needed.
Previous experience in a similar role within the house building sector is essential. Qualifications include experience in customer communication across various channels, knowledge of NHBC Technical Requirements/Guidelines, strong time management, proficiency in Microsoft Word and Excel, and good administrative skills. Maintaining client and company confidentiality is also crucial.
Please submit your Curriculum Vitae and covering letter, ideally including your current salary and notice period. This job advert will close once sufficient applications are received, so we encourage you to apply promptly. Due to high application volumes, only successful candidates will be contacted.
Before taking up employment with Miller Homes, you must provide evidence of your right to live and work in the UK permanently and without restrictions.
Customer Services Inspection Manager employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspection Manager
✨Tip Number 1
Familiarise yourself with Miller Homes' values and the concept of 'The Miller Difference'. Understanding their commitment to quality and customer service will help you align your responses during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Miller Homes, especially those in customer services or inspection roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of NHBC Technical Requirements and Guidelines. Being well-versed in these standards will demonstrate your expertise and readiness for the role during any discussions with the hiring team.
✨Tip Number 4
Prepare specific examples from your previous experience that showcase your problem-solving skills and ability to manage customer communications effectively. This will help you stand out as a candidate who can handle the responsibilities of the role.
We think you need these skills to ace Customer Services Inspection Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and inspection management within the house building sector. Emphasise your familiarity with NHBC Technical Requirements and any previous roles that demonstrate your ability to manage client inspections effectively.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are a great fit for the Customer Services Inspection Manager role. Mention specific examples of how you've successfully resolved customer issues in the past and your approach to maintaining quality standards post-completion.
Highlight Key Skills: Ensure you mention your proficiency in Microsoft Word and Excel, as well as your strong time management and administrative skills. These are crucial for the role and should be evident in both your CV and cover letter.
Follow Application Instructions: Pay close attention to the application instructions provided by Miller Homes. Make sure to include your current salary and notice period in your cover letter, and ensure your CV is uploaded in the correct format (.doc or .docx) to avoid any processing issues.
How to prepare for a job interview at Miller Homes
✨Know the Company
Before your interview, make sure you research Miller Homes thoroughly. Understand their values, mission, and what sets them apart in the homebuilding industry. This will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Since previous experience in a similar role is essential, be prepared to discuss specific examples from your past work that showcase your skills in customer communication, defect analysis, and quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Knowledge
Familiarise yourself with NHBC Technical Requirements and Guidelines, as well as any relevant legislation in the house building sector. Be ready to discuss how you have applied this knowledge in previous roles, especially in relation to managing inspections and resolving customer issues.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Services team faces. This shows your engagement and helps you assess if the role is the right fit for you.
