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- Tasks: Welcome clients and provide an exceptional customer experience as a brand ambassador.
- Company: Join Montblanc, a leader in luxury craftsmanship since 1906, known for innovation and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a diverse team that values creativity, curiosity, and making a positive impact.
- Qualifications: Strong communication skills and a passion for luxury retail; experience with diverse clients is a plus.
- Other info: Initial contact within 2 weeks; video interviews with management and HR.
The predicted salary is between 28800 - 43200 £ per year.
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We keep pushing boundaries by combining tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and accessories. Our mission is embodied in our name and emblem: to implement bold ideas with craftsmanship and create refined products for those with high expectations. With over 3,000 employees, we foster a culture that inspires people to unleash their potential, thrive, and achieve.
HOW WILL YOU MAKE AN IMPACT?
As a brand ambassador for Montblanc in Bicester Village, you will welcome clients, introduce them to our heritage, and set a high standard for customer experience. Building a loyal client base through CRM activity is key. Proactive relationship nurturing and developing a client book are essential. Achieving KPIs and sales targets is crucial. You should be able to work independently and as part of a team in a competitive retail environment. Passion and curiosity about our maison, acting as a senior brand ambassador daily, are important. You will become an expert in your field and share this knowledge with clients and colleagues.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will ensure smooth boutique operations and a seamless customer journey. An authentic approach and strong communication skills are vital. Being proactive, taking initiative, and remaining calm under pressure in a busy environment are necessary. Experience with clients from diverse backgrounds is preferred, and speaking a second language is advantageous. The team values cooperation, contribution, and a positive attitude.
WHAT MAKES OUR GROUP DIFFERENT?
Our strength lies in our diversity of arts, cultures, and skills, fostering untapped potential. We value freedom, loyalty, and solidarity. We promote empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
Our recruitment process includes:
- Initial contact within 2 weeks after application
- Videointerview with the Boutique Manager
- Videointerview with HR Business Partner
Sales Associate - Bicester Village employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Bicester Village
✨Tip Number 1
Familiarise yourself with Montblanc's heritage and product range. Understanding the brand's history and craftsmanship will help you engage with clients and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers and colleagues.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you've successfully nurtured client relationships or contributed to a team environment.
✨Tip Number 4
Prepare for the interview by thinking about how you can contribute to achieving KPIs and sales targets. Be ready to discuss strategies you've used in previous roles to meet or exceed goals.
We think you need these skills to ace Sales Associate - Bicester Village
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Montblanc's history, values, and product range. This knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in retail and customer service. Emphasise any achievements related to sales targets or client relationship management to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the position and the brand. Mention specific examples of how you can contribute to the team and enhance the customer experience at Montblanc.
Showcase Your Communication Skills: In your application, highlight your strong communication skills and ability to work under pressure. Provide examples of how you've successfully interacted with diverse clients in previous roles.
How to prepare for a job interview at Richemont
✨Know the Brand Inside Out
Before your interview, make sure you research Montblanc's history, products, and values. Understanding their heritage and craftsmanship will help you connect with the brand and demonstrate your passion during the interview.
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of Montblanc. Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to build relationships and create memorable experiences for clients.
✨Demonstrate Proactivity and Initiative
Montblanc values proactive team members. Be ready to discuss times when you've taken the initiative to solve problems or improve processes. This will show that you're not just a follower but someone who can contribute positively to the team.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to assess your sales techniques and customer interaction skills. Practice how you would approach a client, introduce products, and handle objections to showcase your expertise.
