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For Companies At a Glance
- Tasks: Welcome guests, share local tips, and assist with bookings in a vibrant hotel lobby.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Earn £12.27/hour, enjoy free meals, and access up to 40% of your wages instantly.
- Why this job: Flexible shifts fit your lifestyle, perfect for students or those seeking extra income.
- Qualifications: Must be over 25 with a full, clean driving licence held for over 2 years.
- Other info: Work in modern team areas and enjoy free parking (subject to availability).
Join Our Team
Welcome to a world of opportunities at the UK's #1 Great Place to Work 2025, as voted by our team members! Choose a work schedule that fits your lifestyle. As a casual team member, you can select shifts that suit your availability, making it ideal whether you're employed full-time, studying, or seeking extra income.
Benefits
- Hourly Rate: £12.27 per hour
- Wage Access: Instant access and withdrawal of up to 40% of earned wages at no cost
- Additional Hours: Opportunity to work extra shifts when available
- Meals: Free and healthy meals when on duty
- Parking: Free parking (subject to availability)
- Facilities: Modern and inclusive team areas
Role Overview
You will be part of the Concierge team, working directly in the hotel lobby. Your role involves providing guests with a warm welcome, sharing local knowledge, and assisting with recommendations, directions, and reservations for transport, attractions, and restaurants.
Ideal Candidate
If you are friendly, passionate about hospitality, and skilled at making instant connections and building relationships, this could be the perfect job for you!
Key Requirements
- Age: Over 25 years old
- Driving Licence: Full, clean licence held for over 2 years
Why These Requirements?
These criteria ensure compliance with insurance policies, guaranteeing the safety and security of our guests' vehicles.
Our Philosophy
At Hilton, it matters where you stay, but the experience is shaped by our people. Every job contributes to creating unforgettable guest experiences. That’s why at Hilton, Every Job Makes the Stay.
Departments: Guest Services, Operations, and Front Office
Concierge (Casual) employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Casual)
✨Tip Number 1
Familiarise yourself with the local area and attractions in Cambridge. Being knowledgeable about popular spots will help you impress during interviews and show your passion for providing excellent guest service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in making instant connections, which is crucial for a Concierge role.
✨Tip Number 3
Network with current or former employees of Hilton. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. As a casual team member, showing that you can adapt to various shifts will make you a more attractive candidate.
We think you need these skills to ace Concierge (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you've interacted with guests or provided assistance, as this will resonate with the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to connect with people. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Local Knowledge: Since the role involves sharing local knowledge, mention any familiarity you have with Cambridge or similar locations. This could include local attractions, restaurants, or transport options that you can recommend to guests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond to help someone, as this will demonstrate your commitment to providing excellent service.
✨Know the Local Area
Familiarise yourself with local attractions, restaurants, and transport options in Cambridge. Being able to provide insightful recommendations will impress the interviewers and show that you're ready to assist guests effectively.
✨Demonstrate Your Communication Skills
As a concierge, you'll need to build rapport quickly with guests. Practice clear and friendly communication during the interview, and be prepared to discuss how you've successfully interacted with diverse individuals in the past.
✨Highlight Flexibility and Availability
Since this is a casual position, emphasise your flexibility regarding shifts and availability. Mention any previous experience in roles that required adaptability, as this will reassure them that you can meet their needs.
