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- Tasks: Provide IT support, resolve issues, and maintain system documentation.
- Company: Omicron Solutions has been delivering innovative IT solutions since 1993.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Why this job: Join a friendly team, enhance your IT skills, and make a real impact.
- Qualifications: 3-5 years in IT support, expert in Microsoft 365, and strong communication skills.
- Other info: A full UK driving licence and access to a car is preferred.
The predicted salary is between 28000 - 42000 £ per year.
Do you have a solid understanding of IT systems? Are you confident working independently and as part of a team in a fast-paced environment? If so, we have an exciting opportunity for you. Omicron Solutions is currently seeking an approachable and customer-focused IT Support Engineer to join the Helpdesk team.
You will be responsible for resolving IT issues across software, hardware and networking, both remotely and on-site. You will maintain system documentation, monitor network activity and support the wider team with installations and configuration tasks. This role is ideal for an outgoing person who takes pride in excellent customer service and has a strong understanding of IT systems.
If this sounds like the right role for you, we’d love to hear from you.
Key Responsibilities:- Provide remote and on-site IT support to meet service targets.
- Accurately update the Helpdesk system with case notes and progress.
- Manage, maintain and deploy Microsoft 365 systems including Entra ID, Intune, Teams, SharePoint and Defender.
- Install and configure PCs, Macs, mobile devices and software.
- Deploy, manage and monitor Cyber Security systems.
- Support internal systems including desktops, laptops, applications and telephony.
- Monitor daily backups and server performance.
- Assist with server OS and hardware installations.
- Maintain clear, up-to-date support documentation.
- Build strong relationships with customers and deliver a high level of service.
- Travel to client sites when required.
- Prepare daily reports on completed tasks.
- Support the team in continuously improving support services.
Omicron Solutions Ltd have been providing innovative IT systems and solutions since 1993. We specialise in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution.
The Person:- 3 – 5 Years previous experience working in IT Support
- Expert knowledge of Microsoft 365, Windows 10/11, MacOS
- Previous experience and professional use of Autotask and DattoRMM tools.
- Confident communicator with excellent phone and client interaction skills.
- Able to work calmly under pressure.
- Organised and detail-oriented.
- Strong drive for high customer service.
- Proven analytical and logical troubleshooting approach.
- Full UK driving licence and access to your own car (preferred).
- Keen to learn and always looking to improve.
IT Support Engineer employer: DG Partnership Ltd
Contact Detail:
DG Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft 365, Autotask, and DattoRMM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with us. Since this role emphasises excellent customer service, be prepared to discuss examples of how you've successfully resolved issues for clients in the past.
✨Tip Number 3
Network with current or former employees of Omicron Solutions if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential technical assessments or practical tests that may be part of the interview process. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities in real-time scenarios.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Windows 10/11, and MacOS. Use specific examples to demonstrate your problem-solving skills and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work both independently and as part of a team. Mention your experience with tools like Autotask and DattoRMM, and how you can contribute to the Helpdesk team.
Highlight Key Skills: In your application, emphasise your strong communication skills and your ability to remain calm under pressure. Provide examples of how you've successfully resolved IT issues in the past, showcasing your analytical and troubleshooting abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at DG Partnership Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and MacOS. Highlight specific examples of how you've resolved IT issues in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Customer Service
Since the role requires excellent customer service skills, think of instances where you've gone above and beyond for a client. Be ready to explain how you build relationships and ensure customer satisfaction, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Practice responding to hypothetical scenarios where you need to resolve IT issues under pressure. This will show your analytical thinking and calmness in challenging situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
