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- Tasks: Manage waiting lists and staff in a dynamic ophthalmology service.
- Company: Join NHS Greater Glasgow and Clyde, a leading healthcare provider in the UK.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and diverse work environment.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: 3 years' NHS admin experience and knowledge of waiting list procedures required.
- Other info: Diversity and inclusion are core values; we welcome applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across various clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, expanding to 2.2 million with regional and national services.
This is a permanent, full-time position with a shift pattern from Monday to Friday, 09:00 to 17:00.
About the Role:
NHSGGC, South Sector Directorate, offers an exciting opportunity for a Full-time Band 5 Waiting List & Admin Manager within the Ophthalmology Service. The service operates across 8 hospital sites, handling over 2,000 new referrals monthly, supported by 40 consultants, optometrists, orthoptists, and nursing staff. The post reports to the Ophthalmology Service Support Manager.
Key responsibilities include:
- Managing staff including medical secretaries, audio typists, and coordinators.
- Managing waiting lists and times to ensure compliance with procedures, guarantees, and targets aligned with 'New Ways' and the Patients’ Rights Act.
- Managing clinic and theatre capacity to meet clinical priorities and waiting time targets through effective resource utilization.
Requirements:
- Minimum of 3 years’ experience within an NHS administrative setting.
- Detailed knowledge of NHS waiting list procedures and medical records secretarial practices.
- Experience in managing and supervising staff, with skills in organizing, motivating, and developing teams (desirable).
- Ability to work independently and under pressure, making decisions and handling multiple tasks across different timescales.
Contact Information:
Informal inquiries: Donna McCarter, Service Support Manager, 0141 211 1013, Donna.mccarter@nhs.scot
Details on how to contact the Recruitment Service are available within the Candidate Information Packs.
Additional Information:
NHS Greater Glasgow and Clyde promotes diversity and inclusion across the organization. We are committed to being a Forces Friendly Employer, supporting applications from the Armed Forces community.
Applicants should provide genuine responses to all questions in the application form. The use of AI, automated tools, or third-party assistance to generate or significantly modify responses is strongly discouraged and may lead to application withdrawal.
Administration/Waiting List Manager - Ophthalmology employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
Donna.mccarter@nhs.scot
StudySmarter Expert Advice 🤫
We think this is how you could land Administration/Waiting List Manager - Ophthalmology
✨Tip Number 1
Familiarise yourself with NHS waiting list procedures and medical records secretarial practices. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during any discussions.
✨Tip Number 2
Network with current or former staff in similar roles within the NHS. They can provide valuable insights into the day-to-day responsibilities and challenges, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience in managing and supervising teams. Think of specific examples where you've successfully motivated and developed staff, as this is a desirable skill for the role.
✨Tip Number 4
Reach out to Donna McCarter, the Service Support Manager, for an informal chat about the role. This shows initiative and gives you a chance to ask questions that could set you apart from other candidates.
We think you need these skills to ace Administration/Waiting List Manager - Ophthalmology
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in NHS administrative settings and your knowledge of waiting list procedures.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum of 3 years’ experience within an NHS administrative setting. Provide specific examples of how you've managed staff and handled waiting lists effectively.
Showcase Your Skills: Demonstrate your ability to work independently and under pressure. Include examples of how you've made decisions and managed multiple tasks across different timescales in previous roles.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you are interested in the role at NHS Greater Glasgow and Clyde. This personal touch can make your application stand out.
How to prepare for a job interview at NHS Scotland
✨Know Your NHS Procedures
Familiarise yourself with NHS waiting list procedures and medical records secretarial practices. Being able to discuss these in detail will show your understanding of the role and its requirements.
✨Demonstrate Leadership Skills
Prepare examples of how you've managed and motivated teams in previous roles. Highlight your ability to organise and develop staff, as this is a key aspect of the position.
✨Showcase Your Decision-Making Abilities
Be ready to discuss situations where you had to make quick decisions under pressure. This will demonstrate your capability to handle multiple tasks and prioritise effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the Ophthalmology Service and its challenges. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
