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- Tasks: Join our team as an IT Support Technician, tackling hardware/software issues and providing stellar customer support.
- Company: We're a leading IT and cybersecurity services provider, dedicated to innovation and employee growth.
- Benefits: Enjoy hybrid working, end-of-year bonuses, health coverage, and unique perks like birthday leave.
- Why this job: This role offers hands-on experience in a supportive environment with opportunities for training and career advancement.
- Qualifications: You need 3+ years in IT support, strong Windows knowledge, and excellent communication skills.
- Other info: Mileage reimbursement is provided for travel, and we truly invest in your professional development.
The predicted salary is between 30000 - 42000 £ per year.
A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.
- End-of-Year Bonuses – Company-wide and performance-based.
- Training & Certification Support – Stay ahead of industry trends.
- Mileage Reimbursement – 33p per mile for travel.
- Health Coverage – Access to a health plan.
- Hybrid working options, with flexibility when needed.
- Company-wide rewards scheme and generous annual bonus structure.
- Additional perks including birthday leave, health insurance, and death-in-service cover.
Join a company that truly invests in your development — training provided and encouraged.
Key Responsibilities:- Installing and configuring hardware/software on-site and remotely for a diverse client base.
- Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
- Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
- Implementing and supporting cutting-edge cybersecurity tools and network security systems.
- Delivering first-class customer support both remotely and face-to-face.
- Contributing to project planning, design, and technical documentation.
- 3+ years of experience in IT support or systems administration.
- Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
- Proven ability to install, configure, and troubleshoot cybersecurity products.
- Excellent communication and customer service skills.
- Full driving license with access to a vehicle (mileage reimbursed for site visits).
This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.
IT Support Technician employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows servers and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous IT support experiences in detail. Be ready to share specific examples of how you've successfully troubleshot issues or implemented solutions, as this will demonstrate your practical knowledge and problem-solving skills.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you've handled difficult situations with clients in the past. This role emphasises first-class customer support, so highlighting your communication abilities will be crucial.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Understanding their commitment to employee development and training can help you articulate why you're a great fit for their team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Windows servers and cloud services like Microsoft 365 and Azure. Use specific examples to demonstrate your skills in troubleshooting and customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the company. Mention how your experience aligns with the job requirements and express enthusiasm for the opportunity to work in a supportive environment.
Highlight Relevant Skills: In your application, emphasise your hands-on experience with cybersecurity tools and network security systems. Make sure to mention your communication skills and ability to deliver excellent customer service, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the IT support field.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows servers, desktops, and cloud services. Highlight specific projects or challenges you've tackled in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Emphasise Customer Service Experience
Since delivering first-class customer support is crucial for this role, share examples of how you've successfully resolved client issues in previous positions. This will show that you understand the importance of communication and customer satisfaction.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Understanding their commitment to employee development and support can help you align your answers with what they are looking for in a candidate.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about their training and certification support, or how they implement new cybersecurity tools, to demonstrate your enthusiasm for growth and learning.
