At a Glance
- Tasks: Supervise front of house staff and ensure excellent customer service in a fast-paced pizza restaurant.
- Company: Join a vibrant team at Silverstone, known for hosting events and delivering exceptional hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of a world-class venue, where teamwork and passion for food thrive.
- Qualifications: Experience in QSR or pizza restaurants, strong communication skills, and a flexible approach are essential.
- Other info: Background checks will be conducted to ensure a safe working environment.
The predicted salary is between 24000 - 36000 £ per year.
We cater for anything from tea and coffee for five to hospitality functions for 1,000, conference and events business and the BRDC clubhouse – 52 weeks per year, seven days a week, delivering over 30,000+ business lunches a year!
Our new Karting Track will boast a new in house operated pizza restaurant and bar, open to kraters, public as well as offering a delivery service across the venue. Wherever possible, we source local ingredients and cook in house from scratch. Our team is looking for staff to join our 45 full-time Chefs, Managers, Supervisors and front of house staff, along with our pool of over 50 part-time colleagues who love food and the energy of meticulous preparation in a safe, happy and bustling environment of a world-class venue.
Job Purpose
To supervise members of operational front of house (FOH) staff within the catering department in delivering excellent customer service and standards.
Key Relationships
- Catering Supervisors and Managers
- Kitchen Staff
- Event Managers
- Customers and relevant SCL departments
Key Responsibilities
- Ensure catering areas are clean and tidy before, during and after each shift.
- Have an understanding of fast paced Quick Service Restaurant (QSR) / Pizza lead restaurant operation.
- Ensure all stock is in date and rotated appropriately to reduce wastage.
- Set and derig catering areas in preparation for operational days.
- Supervise FOH staff in the operational running of a catering area on any given day.
- Ensure high standards of service are maintained at all times.
- Ensure that all food is served and presented in accordance with company standards.
- Assist customers with queries in a professional, courteous and friendly manner.
- Ensure all food safety documents are completed and filed accurately.
- Ensure any necessary documentation is passed onto the Duty Manager upon closing.
Team Responsibilities
- Adhere to rules and best practice of Hygiene, Health and Safety at all times to ensure full compliance with all relevant current legislation.
- Maintain a clean and tidy workplace at all times in compliance with current Food Safety Laws.
- Work with the Catering Managers to build a culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly.
- Promote excellent customer service.
- Participate in staff training as required.
- Be willing to assist with other areas of the catering operation when required.
- Follow cash handling procedures accurately and as instructed by management.
- Help the team to achieve sales targets.
- Ensure the point of sale products are optimally displayed to drive sales.
Performance Responsibilities
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process
- Ownership and completion of agreed business priorities in a timely manner
- Teamwork
Skills, Knowledge and Expertise
- Excellent customer and client awareness at all times.
- Confident individual with good communication skills.
- The highest standard of personal presentation.
- Ability to cope under pressure in a busy and fast-paced environment.
- Full clean UK driving licence.
- Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
- Flexible approach to working hours.
- Good communication skills.
- Relevant sector experience within QSR / Pizza restaurant.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Pizza Restaurant Supervisor employer: Silverstone
Contact Detail:
Silverstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pizza Restaurant Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations of a Quick Service Restaurant (QSR) and pizza restaurant. Understanding the fast-paced environment and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience supervising staff in a busy setting. Highlight how you maintained high standards of service and teamwork, as these are crucial for the role.
✨Tip Number 3
Demonstrate your knowledge of food safety regulations and practices. Being well-versed in hygiene, health, and safety standards will show that you are serious about compliance and quality in the kitchen.
✨Tip Number 4
Network with current or former employees of the venue if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Pizza Restaurant Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Pizza Restaurant Supervisor. Tailor your application to highlight relevant experience in customer service and team supervision.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fast-paced restaurant environments, particularly in supervisory roles. Mention specific achievements that demonstrate your ability to manage staff and maintain high service standards.
Showcase Your Skills: Make sure to include key skills such as excellent communication, teamwork, and customer service in your application. If you have knowledge of food safety regulations or experience with QSR operations, be sure to mention these as well.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the role. Use specific examples from your past experiences to illustrate your suitability and enthusiasm for working in a busy pizza restaurant environment.
How to prepare for a job interview at Silverstone
✨Know Your Pizza
Familiarise yourself with different types of pizzas, ingredients, and cooking methods. Being able to discuss your favourite pizzas or share insights about local sourcing can show your passion for the role.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, especially in a fast-paced environment like a restaurant.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial in a hospitality setting.
✨Understand Food Safety Regulations
Brush up on food safety laws and regulations, including HACCP and COSHH. Showing that you have knowledge in these areas will demonstrate your commitment to maintaining high standards in the restaurant.