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- Tasks: Handle inbound calls, provide customer support, and follow up on queries.
- Company: Join a Times Top 100 company known for its vibrant culture and growth opportunities.
- Benefits: Enjoy 25 days holiday, free fruit, social events, and performance-based bonuses.
- Why this job: Make an impact in a fast-paced environment while developing your skills and career.
- Qualifications: Experience in a call centre, excellent communication skills, and a problem-solving mindset.
- Other info: Flexible shift patterns with work-from-home options available.
The predicted salary is between 24000 - 30000 £ per year.
Call centre based in Darlington, DL1 - Times Top 100 company to work for!
Responsibilities include inbound calls with outbound follow-ups and updates (120 - 140 calls per day). The role involves contact centre operations, customer relationship management, and customer service.
Salary: £24,000 with Performance Based OTE (£28,000 - £30,000). Benefits include wicked perks, 25 days holiday plus bank holidays, free fruit, and a range of social events throughout the year. Plus, excellent training tailored to your experience.
Shift Pattern: Monday to Sunday rotation - Mon-Fri, 8-8, and 2 in 6 weekends (WFH 9-1).
We need resilient problem solvers, top communicators, great listeners, and customer service pros! This is a fast-paced role requiring common sense, problem-solving abilities, and excellent communication skills. You will escalate issues, take notes, find solutions, and liaise with team leaders.
We’re looking for someone eager to grow with our award-winning company that’s full of energy, drive, and a can-do attitude. Whether starting your career or seeking your next challenge, this is a place to make an impact.
The Role: You will act as the liaison between the business and customers, answering calls, following guidelines, finding solutions that benefit both parties, and providing feedback to your team leader.
Responsibilities:- Ensure incoming calls are answered promptly and responses follow company guidelines and procedures.
- Communicate effectively with customers, adhering to all internal and external guidelines.
- Provide feedback on call volume and types.
- Use appropriate systems to maintain accurate records for clients and customers.
- Find solutions, balancing customer needs and business requirements, and negotiate effective solutions.
- Experience in a similar call centre environment.
- Excellent communication and listening skills, with the ability to communicate clearly on the phone.
- Enthusiasm, empathy, and strong customer relationship management skills.
- Ability to quickly understand information and adapt to changing situations.
- Ability to work independently and as part of a team.
- Capacity to work effectively under pressure while remaining calm.
Submit your application today!
Call Centre Advisor employer: Duval Associates Ltd - Permanent Recruitment Specialists
Contact Detail:
Duval Associates Ltd - Permanent Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common call centre scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet and handle customer queries effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on clarity, empathy, and active listening, as these are crucial for a Call Centre Advisor role.
✨Tip Number 3
Research StudySmarter and our values. Understanding our company culture and what we stand for will allow you to align your answers with our expectations during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if the company is the right fit for you, especially regarding growth opportunities and team dynamics.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like communication, problem-solving, and resilience, as these are key for the Call Centre Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past, demonstrating your ability to meet the job requirements.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and listening skills. Provide examples of how you've effectively managed customer relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Duval Associates Ltd - Permanent Recruitment Specialists
✨Showcase Your Communication Skills
As a Call Centre Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle calls effectively.
✨Highlight Problem-Solving Abilities
This role requires quick thinking and problem-solving skills. Prepare examples from your past experiences where you successfully resolved customer issues or adapted to challenging situations. This will show your potential employer that you can handle the fast-paced environment.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Since this is a Times Top 100 company to work for, be ready to discuss why you want to be part of their team and how your personal values align with theirs.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the training process, team dynamics, or opportunities for growth within the company. This not only helps you gauge if it's the right fit but also leaves a positive impression.
