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- Tasks: Lead the Too Face counter, driving sales and delivering exceptional customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and cosmetics.
- Benefits: Enjoy competitive pay, potential for growth, and a vibrant work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in beauty.
- Qualifications: Experience in retail, strong communication skills, and a passion for beauty are essential.
- Other info: Opportunity to utilise social media and marketing strategies to boost brand presence.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Too Face Counter Lead, Boots Braehead role at The Estée Lauder Companies Inc.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service, and retail standards.
- Contributing to efficiencies by adhering to store, Brand, and Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues, such as eventing, Omni, and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Utilising social media effectively to drive the business and enhance the Brand image.
- Delivering the Brand Strategy and local plans effectively.
- Planning and implementing local marketing and event initiatives aligned with Retailer activity.
- Ensuring excellence in service delivery, aiming for a zero consumer complaints culture and creating surprise and delight moments.
- Being an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
- Managing refunds and complaints in line with Company guidelines, consulting with the Area Manager when appropriate.
- Using digital tools to keep knowledge up to date.
- Developing strategies for consumer recruitment and retention to grow a loyal customer base.
- Maintaining up-to-date product knowledge to deliver industry-leading customer experiences.
- Ensuring high standards in operations, including product, housekeeping, displays, messaging, and pricing.
- Reviewing retail standards daily and maintaining them to the required standard.
- Managing deliveries, stock movements, and associated administration within agreed timeframes.
- Fulfilling all information requests accurately and on time.
- Minimising stock loss by following Security Policies and Procedures.
- Creating a safe environment for consumers, adhering to Health & Safety policies.
- Achieving a minimum 'Acceptable' grade in health & safety audits.
- Managing daily replenishment and taking appropriate actions.
- Maximising sales using all commercial reports.
- Planning and delivering visual merchandising layouts within guidelines and timescales.
- Identifying stock issues and taking corrective actions, informing the Area Manager when necessary.
- Managing promotions and discounts according to guidelines.
- Identifying trends and suggesting improvements to product performance.
Qualifications:
- Experience in a fast-paced retail or consumer-facing environment.
- Ability to drive self-development.
- Understanding of industry and commercial awareness.
- Effective communication, organisation, and prioritisation skills.
Too Face Counter Lead, Boots Braehead employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Too Face Counter Lead, Boots Braehead
✨Tip Number 1
Familiarise yourself with the Too Faced brand and its product range. Understanding their unique selling points and current marketing strategies will help you engage effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on the latest trends in the beauty industry, especially those related to retail and consumer behaviour. This knowledge will not only enhance your conversations with potential employers but also show that you are proactive and commercially aware.
✨Tip Number 3
Utilise social media platforms to showcase your understanding of beauty products and customer engagement. Create content that reflects your knowledge of the Too Faced brand, which can serve as a portfolio piece when discussing your fit for the role.
✨Tip Number 4
Network with current or former employees of The Estée Lauder Companies Inc. to gain insights into the company culture and expectations for the Counter Lead role. This can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Too Face Counter Lead, Boots Braehead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and consumer-facing roles. Emphasise any previous leadership positions and your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Too Faced brand and how your skills align with the responsibilities of the Counter Lead role. Mention specific examples of how you've maximised sales and delivered excellent service in past positions.
Showcase Your Brand Knowledge: Demonstrate your understanding of the beauty industry and the Too Faced brand in your application. Mention any relevant trends or competitor activities that you are aware of, and how you would leverage this knowledge in the role.
Highlight Your Communication Skills: Effective communication is key for this role. Provide examples in your application of how you've successfully communicated with customers and team members to achieve sales targets and resolve issues.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experiences and how you've maximised sales in past roles. Use specific examples to demonstrate your ability to drive turnover and market share, as this is crucial for the Too Face Counter Lead position.
✨Understand the Brand
Research Too Faced and The Estée Lauder Companies Inc. thoroughly. Familiarise yourself with their products, brand values, and recent marketing campaigns. This will help you reflect a credible and professional brand image during the interview.
✨Prepare for Customer Service Scenarios
Think of examples where you've delivered excellent customer service or resolved complaints effectively. The role requires a focus on creating 'surprise and delight' moments for consumers, so be ready to discuss how you can achieve this.
✨Demonstrate Digital Savvy
Since the role involves utilising social media and digital tools, be prepared to talk about your experience with these platforms. Share how you've used them to enhance brand image or drive sales in previous positions.
