Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team where your passion for customer service and coffee can shine.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours (including early mornings, afternoons, evenings, and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
- Ensuring food is prepared and stored according to Health & Safety and Audit standards
- Carrying out temperature checks and recording as per company process
- Completing daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards for crew stations and shift manager directions
- Being aware of the goals and targets of the restaurant to contribute towards achieving them
- Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
- Reporting all work-related near misses, injuries, and illnesses promptly
- Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an informal meet-up, let your passion for providing excellent service shine through.
✨Tip Number 2
Familiarise yourself with Tim Hortons' menu and values before applying. This knowledge will not only help you stand out but also demonstrate your genuine interest in the brand and its commitment to customer satisfaction.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Highlighting your willingness to work early mornings, evenings, and weekends can make you a more attractive candidate for the Restaurant Team Member position.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Highlight your relevant experience in customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your customer service experience and any previous roles in fast-paced environments. Use specific examples that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention your flexibility in working hours and your love for coffee to connect with the brand.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, teamwork is crucial. Highlight your ability to work well with others by discussing previous roles where collaboration was key to success. This will show that you're a positive team player.
✨Be Prepared for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you successfully managed multiple tasks or dealt with difficult customers in a busy environment, showcasing your ability to thrive under pressure.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being able to discuss their menu items or recent promotions can demonstrate your genuine interest in the company and its culture, making you a more appealing candidate.
