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For Companies At a Glance
- Tasks: Lead a team to inspire customers with skincare and beauty consultations.
- Company: Join No7 Beauty Company, home to iconic brands like No7 and Soap & Glory.
- Benefits: Enjoy generous discounts, flexible benefits, and a chance to become a certified skin expert.
- Why this job: Be part of a diverse culture that values authenticity and empowers you to shine.
- Qualifications: Passion for beauty, team leadership experience, and outstanding customer service skills required.
- Other info: Flexible working options available; support provided during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Exciting role helping customers with skincare and beauty needs. Delivering a great customer experience will be second nature to you – creating authentic relationships with customers will be at the heart of everything you do.
Who We Are
Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone! We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do. Join us and together we can achieve more.
About the role
Your main responsibilities will be to:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations using the latest skincare, make up and beauty products
- Deliver your sales targets by creating business plans and driving in store promotions and No7 offers
- Complete our award-winning 12-month Skin School development programme.
- Create a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips and celebrating team success
- Make sure your counter is beautifully presented to showcase the range of No7 skincare and beauty products to our customers
- Be an ambassador for the No7 brand across your store
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- A passion for makeup, skincare and the No7 brand
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have
These are desirable skills or experience and are not essential:
- Experience using skincare and beauty products on customers
Our Benefits
- Generous employee discount on our own brands and partner businesses
- Your own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customers
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- You will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatment
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme including holiday buying, health insurance, dental insurance, life assurance and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
What’s Next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Thank you for your interest in applying to one of our vacancies. We are currently making some essential updates to our application system in order to improve your experience. We’ll be back up and running on Monday 9th January but in the meantime we would love to hear from you.
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land No7 Counter Manager
✨Tip Number 1
Familiarise yourself with No7's product range and their unique selling points. Being knowledgeable about the brand will help you engage customers effectively and demonstrate your passion for skincare and beauty.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Think about specific situations where you inspired others to achieve sales targets or improve customer service.
✨Tip Number 3
Practice your customer service approach by role-playing different scenarios. This will help you feel more confident in providing personalised consultations and ensuring every customer feels valued and understood.
✨Tip Number 4
Research current trends in skincare and beauty, as well as any recent innovations from No7. Being up-to-date will not only impress during your interview but also show your commitment to ongoing learning and development.
We think you need these skills to ace No7 Counter Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the No7 Counter Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for skincare and beauty in your application. Share specific examples of how you've engaged with customers or led a team in a similar environment, demonstrating your commitment to the No7 brand.
Highlight Customer Service Skills: Emphasise your outstanding customer service experience. Provide examples of how you've created positive customer experiences and built relationships, as this is crucial for the role.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and mission to frame your narrative, showing how you can contribute to their culture of diversity, equity, and inclusion.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for skincare and beauty during the interview. Share personal experiences with No7 products or similar brands, and explain how they have influenced your passion for the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers feel valued and understood, as this is crucial for the No7 Counter Manager role.
✨Discuss Team Leadership Experience
Be ready to talk about your experience in leading and motivating a team. Share specific instances where you inspired your team to achieve sales targets or improved their performance through coaching and support.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would conduct a personalised beauty consultation, ensuring you can showcase your product knowledge and ability to connect with customers authentically.
