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- Tasks: Support high-profile users and manage IT issues with a dynamic team.
- Company: Join a leading company focused on sustainability and innovation.
- Benefits: Enjoy 26 days leave, flexible benefits, and employee discounts.
- Why this job: Be part of a diverse team making a real impact in tech.
- Qualifications: Experience with ITSM tools and effective communication skills required.
- Other info: We encourage all applicants, including those with transferable skills.
The predicted salary is between 30000 - 42000 £ per year.
Role: 2nd Line Storage Support Engineer
Location: BSN01 (Travel to customer site required)
Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)
We are seeking a 2nd Line System Administrator to join our team alongside 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders through the IT Service Management Toolset, and monitoring Event Management tooling, triage, and escalation processes.
Your role will involve:
- Assisting high-profile user communities
- Engaging with customers and stakeholders via ITSM tools
- Monitoring Event Management tools, triaging issues, and escalating as necessary
Your transferable skills and experience include:
- ITSM Tooling
- Event Management Tooling (SolarWinds and SCOM)
- MECM
- SCCM
- Effective communication skills
Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career and believe that transferable skills or a background in System Administration could make you a strong candidate.
Your benefits include:
- 26 days annual leave plus public holidays
- Pension with double matching contributions of up to 10%
- Company-wide incentive plans
- Flexible benefits options (additional holidays, travel, dental, critical illness coverage, and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
Recruitment process: The process consists of a single stage. We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact EMEIArecruitment@fujitsu.com to apply through the Disability Confident scheme.
Achieve together: We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatory of the Race at Work Charter. We are committed to UN standards for LGBTI+ and are a Stonewall Top 100 Employer. Our hybrid work environment supports diversity and inclusion through active community networks, enabling everyone to be themselves and fostering innovation.
2nd Line Support Engineer employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
EMEIArecruitment@fujitsu.com
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with IT Service Management (ITSM) tools, as this role heavily relies on them. Being able to demonstrate your experience or knowledge in using these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since you'll be engaging with high-profile users and stakeholders, being able to explain complex issues clearly and concisely will set you apart from other candidates.
✨Tip Number 3
Gain a solid understanding of Event Management tooling like SolarWinds and SCOM. If you can discuss how you've used these tools in past roles or projects, it will demonstrate your capability to manage and triage events effectively.
✨Tip Number 4
Show your enthusiasm for sustainability and innovation, as these are core values of our company. Be prepared to discuss how your personal values align with our mission during the interview, which can help you connect with the interviewers on a deeper level.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 2nd Line Support Engineer. Familiarise yourself with ITSM tools and Event Management tooling as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in system administration and any transferable skills that align with the job description. Be specific about your familiarity with ITSM tools and effective communication skills.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company’s mission. Mention how your background and skills can contribute to their goal of building trust through innovation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fujitsu
✨Understand the Role
Make sure you have a clear understanding of what a 2nd Line Support Engineer does. Familiarise yourself with the responsibilities mentioned in the job description, such as assisting high-profile users and engaging with customers through ITSM tools.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with stakeholders or resolved issues in the past. This will demonstrate your ability to engage with customers effectively.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of ITSM and Event Management tools like SolarWinds and SCOM. Be ready to discuss your experience with these tools and how they can be used to triage and escalate issues.
✨Emphasise Your Transferable Skills
Even if you don't meet all the listed requirements, highlight your transferable skills and any relevant experience in System Administration. This shows that you're adaptable and willing to learn, which is something the company values.
