Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders via phone, email, and in-person while ensuring timely deliveries.
- Company: Join a dynamic team in Bedford focused on exceptional customer service and efficient operations.
- Benefits: Enjoy private healthcare, career progression, great holidays, and fun social events.
- Why this job: Perfect for those who thrive in a fast-paced environment and love helping customers.
- Qualifications: Customer service experience is key; hiring experience is a bonus but not essential.
- Other info: Immediate start available; training provided for those new to the industry.
The predicted salary is between 24000 - 32000 £ per year.
Permanent Hire Desk Controller needed for a client in Bedford, MK44 postcode. Must be a car driver. We are looking for applicants who are well presented with excellent customer service skills and a professional manner. If you are comfortable in customer service and sales situations, can co-ordinate and work alongside the Sales Manager, then you are the person we are looking for.
The position is permanent office based and due to location, own transport is a must. Construction background? Not essential. They will give you all the training you need! Hiring experience would be ideal!
The Role
You will be taking orders over the phone, by email and face to face with clients in the showroom. You will be organised and proactive, happy juggling and getting things done. The role is varied and will include managing hire orders, keeping on top of stock levels, ensuring deliveries go out on time to the right locations with the right stock plus being approachable and enthusiastic. You will also be expected to maximise all revenue opportunities and to administer paperwork while always providing outstanding customer service.
Responsibilities
- Deal with telephone, email and face to face enquiries; orders from customers and provide accurate information as required.
- Ensure accuracy of all paperwork and that procedures for hire and sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
- Liaise with the warehouse to ensure equipment required for hire is available.
- Co-ordinate Drivers to ensure equipment is delivered and collected from customers on time and efficiently.
- Ensure all deadlines are met in relation to reporting of information.
- Work within the Health & Safety policy of the company to ensure safe working practices.
- Maximise consumable sales opportunities at every opportunity.
The Package
- Salary £25-28k DOE
- Private Health Care
- Career progression and management development opportunities
- Good holidays and Christmas Shutdown
- Social Staff Events
Hire Controller employer: Shepherd Stubbs Recruitment
Contact Detail:
Shepherd Stubbs Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the construction industry, even if you don't have direct experience. Understanding the basics will help you communicate effectively with clients and colleagues, showcasing your willingness to learn and adapt.
✨Tip Number 2
Highlight your customer service skills during any interactions. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past, as this role heavily relies on excellent communication.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks or priorities. This role requires juggling various responsibilities, so showing that you can stay organised under pressure will set you apart.
✨Tip Number 4
Be proactive in your approach. When speaking with us, express your enthusiasm for the role and your eagerness to contribute to the team. Showing initiative can make a strong impression and highlight your suitability for the position.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved order management or sales. Use keywords from the job description to demonstrate your fit for the Hire Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle customer inquiries and your organisational skills, as these are crucial for the position.
Showcase Relevant Skills: In your application, emphasise skills such as communication, organisation, and the ability to work under pressure. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Shepherd Stubbs Recruitment
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide outstanding service.
✨Demonstrate Organisational Skills
The job involves managing hire orders and stock levels, so highlight your organisational abilities. Discuss any tools or methods you use to stay organised and ensure tasks are completed efficiently.
✨Familiarise Yourself with the Role
Research the responsibilities of a Hire Controller and understand the key aspects of the job. Being knowledgeable about the role will allow you to ask insightful questions and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think of situations where you had to juggle priorities or manage time effectively, and be ready to discuss them.
