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- Tasks: Join us as a Night Stock Flow Customer Advisor, ensuring our store is stocked and inspiring customers.
- Company: B&Q helps millions create homes they love with ideas, advice, and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Great communication skills, organised, team player, and willing to learn new technologies.
- Other info: Flexible shifts available; must be 18+ to work night hours.
The predicted salary is between 26500 - 27500 £ per year.
About the role
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 8.00pm - 6.30am
UK Notional hourly rate £12.75 per hour (Inclusive of an £0.54 per hour, store specific location allowance plus additional £2 per hour between 10pm - 5am)
B&Q Cribbs Causeway
Raising to £13.25 per hour from 1st April (Inclusive of an £0.54 per hour, store specific location allowance plus additional £2 per hour between 10pm - 5am)
Colleagues under 18 are not permitted to work between 10pm-6am.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this.
Key responsibilities
- Join our team, and you'll think differently about how we inspire people to create a home they love.
- You'll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities.
- Efficiency and safety will be vital of course, especially if you gain your forklift license with us.
- You'll get to create too - exploring new solutions and making decisions that will help grow our business, together.
Required skills & experience
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team - supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Night Stock flow employer: B&Q
Contact Detail:
B&Q Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Night Stock flow
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding how they inspire customers to create a home they love will help you align your answers during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight your teamwork skills. Since the role requires working closely with colleagues, be prepared to share examples of how you've successfully collaborated in previous jobs or projects.
✨Tip Number 3
Demonstrate your adaptability. The job involves working flexible hours, so be ready to discuss your experience with shift work or adapting to changing schedules in past roles.
✨Tip Number 4
Show your willingness to learn new technologies. Mention any relevant experiences where you've quickly picked up new skills or tools, as this will resonate well with their focus on using new technology.
We think you need these skills to ace Customer Advisor - Night Stock flow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Advisor - Night Stock Flow.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and include specific examples of how you've demonstrated the skills mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at B&Q and how you can contribute to their mission of helping customers create a home they love. Be sure to address your flexibility and willingness to learn new skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at B&Q
✨Show Your Communication Skills
As a Customer Advisor, you'll need to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully interacted with customers or team members in the past, especially in busy situations.
✨Highlight Your Organisational Skills
Being organised is key for this role. Think of instances where you've managed multiple tasks efficiently. Be ready to discuss how you prioritise your work and keep things simple, even under pressure.
✨Demonstrate Teamwork
This position requires a strong team player. Share experiences where you've collaborated with colleagues to achieve a common goal. Emphasise your flexibility and willingness to support others.
✨Be Open to Learning
The role involves using new technology and methods. Show your enthusiasm for learning by discussing any recent skills you've acquired or training you've undertaken. This will highlight your adaptability and growth mindset.
