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- Tasks: Lead the night team to deliver exceptional service and support colleagues.
- Company: Estelle Manor is a stunning rural retreat with luxurious amenities in Oxfordshire.
- Benefits: Enjoy exclusive staff rates, biannual socials, and stocked colleague spaces.
- Why this job: Join a supportive culture where your growth and well-being are prioritised.
- Qualifications: Previous management experience in luxury hotels and strong communication skills required.
- Other info: Includes a competitive salary of £40,000 plus service charge.
The predicted salary is between 40000 - 56000 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:
- Exclusive staff rates, biannual socials, and Birthday Wheel surprises.
- Stocked colleague spaces and daily Smart Fridges.
- Forums shaping The Estelle Way and provided uniforms with onsite seamstress support.
- Biannual company socials plus smaller social and sports groups.
- F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Pension, health cash plan and life assurance schemes.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
As an Operations Night Duty Manager, your role will be incredibly exciting, varied and will involve creative thinking with a decisive attitude. You will lead the team to deliver exemplary service to our members and guests, focusing on personalisation, empathy and charm. You will support colleagues, helping develop, mentor and supervise them throughout their time at Estelle Manor. You will be empowered to make impactful decisions as the main point of managerial responsibility overnight.
Who we are looking for:
- Previous management experience working nights within a luxury hotel or premium brand.
- Strong OPERA & Knowcross knowledge would be ideal.
- Excellent communication skills and the ability to engage with a diverse range of people.
- Ability to understand, influence, and negotiate, as well as document and report to both technical and non-technical colleagues.
- Responsibility and initiative to explore issues and generate new ideas with creative thinking.
- Passionate about delivering exceptional guest experience with keen attention to detail.
- Charismatic and comfortable talking to colleagues, senior management and building relationships with our members.
This position offers a base rate of £40,000 per annum, plus inclusion in our service charge scheme.
Night Operations Duty Manager employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations Duty Manager
✨Tip Number 1
Familiarise yourself with Estelle Manor's unique offerings and culture. Understanding the essence of the manor, including its focus on well-being and community, will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous management experience in luxury settings. Be prepared to share specific examples of how you've successfully led teams during night shifts, showcasing your ability to maintain high service standards even in challenging situations.
✨Tip Number 3
Demonstrate your knowledge of OPERA and Knowcross systems. If you have experience with these tools, be ready to discuss how you've used them to enhance operations and guest experiences in your previous roles.
✨Tip Number 4
Showcase your communication skills by preparing to engage with a diverse range of people. Think of ways to illustrate your ability to build relationships and influence others, as this is crucial for the Night Operations Duty Manager role.
We think you need these skills to ace Night Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in night operations within luxury settings. Emphasise your skills in communication, problem-solving, and guest experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Estelle Manor's values. Mention specific experiences that demonstrate your ability to lead a team and deliver exceptional service.
Highlight Relevant Skills: In your application, focus on your knowledge of OPERA & Knowcross systems, as well as your ability to communicate effectively with diverse teams. Provide examples of how you've used these skills in past roles.
Showcase Your Personality: Estelle Manor values charisma and relationship-building. Use your application to convey your personality and how you connect with colleagues and guests alike. This will help you stand out as a candidate who fits their culture.
How to prepare for a job interview at Maison Estelle
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles, especially in night operations within luxury settings. Highlight specific examples where you led a team and delivered exceptional service.
✨Demonstrate Communication Skills
Since the role requires excellent communication with diverse individuals, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with both technical and non-technical colleagues.
✨Emphasise Creative Problem-Solving
The position calls for creative thinking and initiative. Think of scenarios where you identified issues and implemented innovative solutions. Share these experiences during your interview to illustrate your proactive approach.
✨Express Passion for Guest Experience
Convey your enthusiasm for delivering outstanding guest experiences. Discuss what exceptional service means to you and how you ensure attention to detail in every interaction with guests and colleagues.
