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- Tasks: Keep guest rooms spotless and welcoming while ensuring top-notch service.
- Company: Join Highgate, a leading hospitality innovator with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values guest satisfaction and teamwork.
- Qualifications: High school diploma preferred; experience in hospitality is a plus.
- Other info: Opportunity to grow within a reputable company in the hospitality industry.
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities:
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed.
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for 'Lost and Found' according to the standards.
- Ensure overall guest satisfaction.
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Room Attendant employer: Highgate Hotels, LP
Contact Detail:
Highgate Hotels, LP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels. Understanding the expectations for cleanliness and guest satisfaction will help you stand out during the interview process.
✨Tip Number 2
Showcase your ability to work efficiently under pressure. Room attendants often have tight schedules, so demonstrating your time management skills can be a big plus when speaking with potential employers.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles. Even if it’s not directly related, showing that you understand the importance of guest satisfaction can make a positive impression.
✨Tip Number 4
Prepare to discuss how you handle difficult situations, such as dealing with complaints or unexpected challenges. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant. Familiarise yourself with the tasks mentioned in the job description, such as cleaning standards and guest interaction.
Tailor Your CV: Highlight relevant experience in your CV. If you've worked in hospitality or have similar roles, emphasise your skills in cleaning, customer service, and teamwork. Use specific examples to demonstrate your capabilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Highgate Hotels and how your skills align with their expectations for a Room Attendant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Highgate Hotels, LP
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight any previous experience where you had to maintain high standards of cleanliness or organisation. Mention specific tasks you excelled at, such as ensuring all guest supplies were stocked and rooms were spotless.
✨Demonstrate Your Customer Service Skills
This role requires excellent customer service skills. Be prepared to discuss how you've handled guest requests or complaints in the past. Share examples that showcase your ability to be courteous, friendly, and efficient, as these traits are essential for ensuring overall guest satisfaction.
✨Prepare for Physical Demands
The job involves physical tasks like lifting and moving objects. Be ready to talk about your physical stamina and any relevant experience. You might mention how you manage your energy during long shifts or how you stay motivated while performing repetitive tasks.
✨Ask Insightful Questions
At the end of the interview, asking thoughtful questions can set you apart. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
