Digital Customer Support Agent

• Digital Customer Support Agent

Permanent role

Location: Southampton Central

Hours: 37.5 per week | Shifts between 8am-6pm | Around 1 Saturday/month & 1 bank holiday/year

Ready to combine your love for helping people with the latest digital tools?

We\’re seeking a friendly, tech-savvy Digital Customer Support Agent to provide top-notch service through live chat, email, WhatsApp, SMS, and social media messaging. You\’ll assist customers with loan applications, manage open accounts, and deliver personalised support tailored to individual needs.

What You\’ll Do

• Communicate with customers via multiple digital channels
• Guide loan applicants through document submissions
• Manage loan accounts and support repayment plans
• Identify and act on signs of vulnerability or fraud

What We Want From You

• Excellent written communication with empathy
• Positive, enthusiastic attitude and team spirit
• Comfortable juggling tasks and using various digital platforms

Why join us?

You\’ll be part of a small, dynamic team using cutting-edge technology and AI to make a real difference. Enjoy the independence to own your work, plus great benefits like a bonus scheme, generous holiday, wellbeing support, and much more.

If you\’re eager to grow and make an impact in a regulated, customer-focused environment, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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