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- Tasks: Assist guests with reservations, changes, and cancellations while ensuring a smooth booking experience.
- Company: Join Four Points by Sheraton, part of Marriott International, known for exceptional hospitality.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and continuous training opportunities.
- Why this job: Be part of a fun, dynamic team focused on creating memorable guest experiences.
- Qualifications: Customer service skills and familiarity with reservation systems like Opera PMS are preferred.
- Other info: Flexible 25-hour work week with a supportive team culture.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
- Explain guarantee, special rate, and cancellation policies.
- Accommodate and document special requests.
- Answer questions about property facilities/services and accommodation.
- Follow sales techniques to maximize revenue.
- Manage the use of revenue systems daily; this includes having an understanding/knowledge of the yield hurdle points and daily inventory balancing where appropriate.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation system.
- Respond to any challenges found by communicating with appropriate individual or department.
- Oversee accuracy of room blocks and reservations.
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
- Set-up proper billing accounts according to accounting policies.
- Using the tools provided and in compliance with the Marriott international standards, Marsha reservation system, updates, and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetrations (RGI).
WHAT YOU SHOULD BRING:
- A good working knowledge of Opera PMS, and MARSHA is desired.
- Familiarity with Marriott Bonvoy is desired.
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Desire and ability to improve your knowledge and abilities.
- Ability to demonstrate a service attitude that exceeds expectations.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
WHAT WE OFFER:
- Great team spirit according to our slogan ‘It’s not over until we get a smile’.
- 25 hours/week
- EXCELLENT COMPANY BENEFITS:
- Competitive salary and package
- Exclusive employee discounted rates at both Marriott and Cycas hotels (e.g.-book a lavish £70/night stay in the Maldives or a fancy £65/night stay in Paris!)
- Continuous paid training and a range of opportunities for development
- Free healthcare plan, paid for by Cycas (with options to upgrade)
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Reservations Assistant employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant
✨Tip Number 1
Familiarise yourself with the Four Points by Sheraton brand and its values. Understanding their commitment to customer service and the importance they place on creating memorable guest experiences will help you align your approach during interviews.
✨Tip Number 2
Brush up on your knowledge of Opera PMS and MARSHA systems, as these are crucial for the role. If you have experience with similar reservation systems, be ready to discuss how those skills can transfer to this position.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you anticipated guest needs or resolved issues effectively, as this will demonstrate your fit for the team-oriented environment at Cycas Hospitality.
✨Tip Number 4
Network with current or former employees of Four Points by Sheraton or Cycas Hospitality. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Reservations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Reservations Assistant. Emphasise your customer service skills and any familiarity with reservation systems like Opera PMS or MARSHA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of guest experiences. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your ability to manage reservations, handle special requests, and communicate effectively with guests and team members. This will demonstrate your fit for the dynamic environment at Four Points by Sheraton.
Follow Application Instructions: Ensure you follow the application instructions carefully. Attach your CV, include your current salary and notice period, and make sure to provide two satisfactory references as required.
How to prepare for a job interview at Cycas Hospitality
✨Show Your Customer Service Skills
As a Reservations Assistant, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've anticipated and met guest needs in previous roles, as this will show your ability to excel in a hospitality environment.
✨Familiarise Yourself with the Systems
Having a good working knowledge of Opera PMS and MARSHA is desired for this role. Brush up on these systems before your interview, and be ready to discuss how you would use them to manage reservations effectively.
✨Understand the Company Culture
Cycas Hospitality values a dynamic and fun work environment. Research their company culture and be prepared to discuss how your personal values align with theirs, especially regarding teamwork and guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them, particularly in relation to managing reservations and accommodating special requests.
