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For Companies At a Glance
- Tasks: Assist customers via calls and online, resolving their queries with empathy and professionalism.
- Company: Join Amway, a global leader in health and beauty products, committed to customer satisfaction.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your input and fosters a supportive culture.
- Qualifications: High school diploma preferred; strong communication skills and a customer-focused attitude are essential.
- Other info: No prior experience needed; perfect for students looking to gain valuable work experience.
The predicted salary is between 21600 - 36000 £ per year.
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile:
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Advisor I, Customer Service – Indian employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor I, Customer Service – Indian
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle complex queries effectively.
✨Tip Number 2
Practice active listening techniques. Being able to show empathy and understanding towards customers is crucial in this role, so prepare examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. You may be asked to explain solutions clearly, so being articulate and concise will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your adaptability in a fast-paced environment. Share experiences where you've successfully managed multiple tasks or adapted to changes quickly, as this is key for the role.
We think you need these skills to ace Advisor I, Customer Service – Indian
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Advisor I, Customer Service position. Familiarise yourself with the essential functions and core responsibilities outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service orientation, communication skills, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in handling customer inquiries and problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Convergys
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. This will help you tailor your answers to show how your skills and experiences align with what they are looking for.
✨Demonstrate Empathy
Since this role involves customer service, be prepared to discuss how you handle customer concerns. Share examples of how you've listened attentively and resolved issues in a way that made customers feel valued.
✨Showcase Your Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few scenarios where you successfully communicated complex information.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and handling difficult situations. Think of specific examples from your past experiences that demonstrate your ability to think on your feet and resolve issues independently.
