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- Tasks: Deliver technical support and maintenance for Agfa Radiology imaging products.
- Company: Join a dynamic global organisation known for innovation in medical imaging.
- Benefits: Enjoy a competitive salary, supportive management, and a friendly work environment.
- Why this job: Be part of a team that values customer satisfaction and offers growth opportunities.
- Qualifications: HNC or ONC degree in relevant fields or equivalent experience required.
- Other info: Exciting travel opportunities to hospitals and clinics across the North West.
The predicted salary is between 36000 - 60000 £ per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Tasks
- Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
- Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
- The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
- Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures.
Profile
- You have an HNC or ONC degree in electromechanics, electronics, computer science or equivalent, or you have at least a few years’ experience in a similar role.
- You have excellent problem-solving skills.
- You have experience in working in a medical environment.
- You have a valid driving licence cat B.
- Willingness to travel to customers on a daily basis.
- You are a team player.
- You have strong self-motivation.
What we offer now and in the future
- A dynamic global organisation with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- A competitive salary and benefit package.
- A friendly work environment surrounded by dedicated and professional colleagues.
Interested? Have you gotten excited by this brief description? Then you’re in the right place. We understand that a job is more than just a few bullet points. That is why we would like to talk to you personally to give you more insight into your tasks, responsibilities, and growth opportunities within our company. So don’t hesitate and respond immediately!
Field Service Engineer North West employer: Agfa-Gevaert
Contact Detail:
Agfa-Gevaert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North West
✨Tip Number 1
Familiarise yourself with Agfa Radiology imaging products and their technical specifications. Understanding the equipment you'll be working with will not only boost your confidence but also impress us during any discussions.
✨Tip Number 2
Highlight your problem-solving skills in conversations or interviews. Be ready to share specific examples from your past experiences where you successfully resolved technical issues, especially in a medical environment.
✨Tip Number 3
Demonstrate your ability to manage your own schedule effectively. Share instances where you've successfully balanced multiple tasks or projects, as this is crucial for a field-based role like this one.
✨Tip Number 4
Show your enthusiasm for customer care. Prepare to discuss how you've ensured customer satisfaction in previous roles, as this will resonate well with our focus on maintaining strong relationships with clients.
We think you need these skills to ace Field Service Engineer North West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electromechanics, electronics, or computer science. Emphasise any previous roles in a medical environment and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your willingness to travel and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Detail your technical expertise related to imaging equipment and ICT/electrical systems. Provide examples of past experiences where you successfully resolved technical issues or improved customer satisfaction.
Highlight Soft Skills: Since customer care is crucial for this role, emphasise your communication skills and ability to work as part of a team. Share instances where you effectively managed your schedule and contributed to a safe working environment.
How to prepare for a job interview at Agfa-Gevaert
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electromechanics, electronics, and any relevant medical equipment. Highlight specific examples where you've successfully solved technical issues in the past.
✨Emphasise Problem-Solving Abilities
Problem-solving is key in this role. During the interview, share instances where you've tackled complex problems methodically. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Demonstrate Customer Care Skills
Since you'll be liaising with customers, it's important to show that you can provide excellent customer service. Discuss how you've handled customer interactions in previous roles, focusing on how you ensured satisfaction and resolved issues promptly.
✨Prepare for Health & Safety Questions
Given the nature of the job, be ready to talk about health and safety practices. Familiarise yourself with relevant guidelines and be prepared to explain how you would ensure compliance while working in various environments, such as hospitals and clinics.
