Secured Sales Manager

Hybrid: 3 days in the office and 2 days from home

Salary: A salary of £40k - £45k (OTE £60K - £70K)

Join us at this exciting time of growth, as ClearScore expands following our recent acquisition of Aro, creating new opportunities for innovation and success! We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions at FFML. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures. This is a unique opportunity to join an industry leading financial brokerage.

Aro Money is a highly established and reputable financial lending platform, working with some of the most prestigious and growing financial institutions globally. You will be part of a very successful team within the ClearScore Group with a clear strategy for success and growth.

What you’ll be doing:

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
• Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
• Oversee the Sales and Case Manager departments, maximizing profitability while maintaining compliance and quality standards.
• Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
• Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
• Conduct regular performance reviews, providing coaching and development opportunities for staff.
• Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
• Foster strong collaborations with internal teams to align business and marketing strategies.
• Maintain and strengthen partnerships with lenders to drive conversion and product development.
• Encourage and support technological improvements to enhance processes and customer interactions.
• Ensure full compliance with regulatory requirements and corporate governance.
• Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
• Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
• Undertake additional responsibilities as required by management.

What we expect from you:

• A strong leader with experience in managing and developing high-performing sales teams.
• A customer-centric mindset, ensuring all activities focus on right customer outcomes.
• Proven ability to drive sales performance while maintaining compliance and ethical standards.
• Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
• A strategic thinker who can align departmental goals with broader business objectives.
• Strong understanding of regulatory requirements, ensuring compliance at all levels.
• Ability to build and maintain effective relationships with internal teams and external lenders.
• Proactive in identifying and implementing process improvements to enhance efficiency.
• A commitment to continuous learning and professional development, both for yourself and your team.

Benefits:

• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you.

At Aro Money we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

As part of any recruitment process, Aro Money collects and processes personal data relating to job applicants. Aro Money is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Please visit our Data Privacy Statement.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.