Customer Support Officer - 12 Month FTC

Customer Support Officer – 12 Month FTC

Join Handelsbanken as part of the Customer Connect team on a 12‑month fixed‑term contract.

Job Introduction

Handelsbanken Customer Connect is a dynamic department within the Branch Network area providing a range of telephony‑based services to customers as well as administrative and advisory support to the Branch network.

Main Responsibilities

• Take calls from individual, corporate and potential customers related to payments & transfers, transactions and balances, cards, digital support, fraud, payment monitoring and supporting Branch activities with existing and new initiatives.
• Handle non‑branch based interactions and provide customer solutions while spotting opportunities.
• Operate in line with the Bank’s Risk Management framework and relevant risk & compliance policies, ensuring appropriate escalation of concerns.

Workplace & Hours

This role is fully office‑based at the Manchester City Centre Head Office. Working hours are shift‑based, 7 hours within 7 am–10 pm on a weekly rotating basis.

Ideal Candidate

• Enthusiastic and dynamic self‑starter
• Strong customer‑service ethics
• Exceptional communication skills
• Knowledge of a customer support and branch environment
• Excellent verbal and written communication skills: able to interact and deal with queries professionally with customers and branches.
• Ability to work well under pressure with attention to detail.
• Excellent organisational skills and the ability to manage multiple tasks.
• Confident, professional and friendly telephone manner.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working and a strong local presence through a nationwide network of branches. Each branch operates as a local business, giving decisions at a local level and providing bespoke service focused on the need of the individual customer rather than product sales.

The Bank is committed to embedding equality and diversity practice, encouraging all to apply regardless of socio‑economic background, age, disability, pregnancy, parental status, race, veteran status, marital status, religion or belief, sex, gender reassignment or sexual orientation.

What’s in it for you?

• Wide range of learning and development opportunities.
• Competitive salary and extensive benefits – private medical insurance, income protection, life assurance.
• Market‑leading pension contribution of 15% invested in a wide range of funds including ESG and Shariah.

Application Next Steps

Your journey starts after you submit an application. A recruiter will review your details and, if you match the role, arrange a phone conversation followed by an interview.

Our Talent Acquisition team can provide support – e.g., additional time to prepare for an interview or adjust any part of the process. Reach us at uk_talent@careers.handelsbanken.co.uk.