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- Tasks: Lead the floor team, ensuring exceptional service and smooth operations.
- Company: Join a vibrant café known for its welcoming atmosphere and quality service.
- Benefits: Enjoy competitive pay, free drinks, gym access, and staff discounts.
- Why this job: Be part of a fun team that values growth, collaboration, and customer satisfaction.
- Qualifications: 3 years of experience in a supervisory role is required.
- Other info: Full flexibility needed, especially on weekends; Moody Monday treats included!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.
Key Responsibilities:
- Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
- Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
- Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient service. Handle opening and closing duties, ensuring the café is prepared for service.
- Staff Scheduling & Coordination: Assist with creating staff schedules, ensuring proper coverage during peak times. Ensure that the floor is adequately staffed and that all roles are being fulfilled effectively.
- Quality Control: Monitor food and drink quality during service to ensure the Pink Island Cafes standards are being met. Address any discrepancies with kitchen or bar staff as necessary.
- Collaboration: Work alongside the kitchen to ensure seamless communication and cooperation between front and back-of-house operations.
- Training & Development: Provide ongoing training and development to the floor team to help them grow within the company. Lead by example, offering guidance and constructive feedback.
Benefits:
- Competitive salary based on experience.
- Opportunity for career growth and development.
- Free teas and coffees.
- Free gym access.
- Staff discounts on P Louise products and services.
- A fun and vibrant work environment.
- Moody Monday (a fun initiative where Mondays are made better with treats and surprises).
Full flexibility required, weekends.
Floor Supervisor employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the café's atmosphere and service style before your interview. Visit the café, observe how the staff interact with customers, and take note of the overall vibe. This will help you demonstrate your understanding of their operations and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in a fast-paced environment. Think about specific situations where you resolved conflicts or improved team performance, as this will highlight your hands-on approach and solution-oriented mindset.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate how you've gone above and beyond to ensure customer satisfaction. Being able to share real-life examples will demonstrate your commitment to creating a positive experience for guests.
✨Tip Number 4
Research common challenges faced in café operations and think of innovative solutions you could implement. Being proactive in discussing potential improvements during your conversation can set you apart as a candidate who is not only qualified but also forward-thinking.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples from your past roles that demonstrate your ability to manage a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Floor Supervisor. Mention your hands-on leadership style and how you thrive in fast-paced environments. Be sure to relate your experience directly to the responsibilities listed in the job description.
Highlight Key Skills: In your application, emphasise skills such as operational management, staff scheduling, and quality control. These are crucial for the role and should be clearly articulated in both your CV and cover letter.
Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully resolved customer complaints or improved team performance in previous positions. This will demonstrate your solution-oriented approach and ability to lead by example.
How to prepare for a job interview at MindMatch
✨Show Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your hands-on approach and proactive leadership style.
✨Emphasise Customer Experience
This role is all about ensuring guests have an outstanding experience. During the interview, discuss your strategies for handling customer complaints and how you ensure every guest feels valued. Share specific instances where you've gone above and beyond for customers.
✨Discuss Operational Management
Be ready to talk about your experience with managing daily operations. Highlight your skills in coordinating staff, managing reservations, and ensuring efficient service. Providing examples of how you've optimised operations in previous roles will show your capability.
✨Highlight Training and Development Experience
Training and developing your team is crucial for this position. Discuss any experience you have in training staff, providing feedback, and fostering a positive learning environment. This will demonstrate your commitment to team growth and quality service.
