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- Tasks: As a Uptime Engineer, you'll enhance equipment efficiency and minimise downtime.
- Company: Join SMT GB, a leader in heavy plant engineering and customer service.
- Benefits: Enjoy 25 days leave, a pension scheme, and wellness support.
- Why this job: Advance your career while making a real impact on customer productivity.
- Qualifications: NVQ Level 3 in Plant Maintenance and experience in heavy plant engineering required.
- Other info: Work from our Brownhills or Treforest depot and collaborate with a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity. This is a depot based role and can be based from either our Brownhills or Treforest depot.
Key Responsibilities:
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements
Qualifications and Skills Required:
- NVQ Level 3 in Plant Maintenance or equivalent
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Excellent communication skills both written and verbal
- Passionate about delivering exceptional levels of customer service
- Ability to troubleshoot and solve problems efficiently
- Able to build good working relationships with internal and external stakeholders at all levels
- Able to produce and understand technical reports
- Ability to work at pace and using own initiative
- Strong IT skills with the ability to use all MS packages and systems
Desirable Skills:
- Experience working in a technical support or project coordination
- Condition Monitoring experience
Benefits
What We Offer You:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield - Cashplan for all employees
- Family Friendly policies
- Company events
Uptime Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in heavy plant maintenance and operational efficiency. Understanding the current market demands and technological advancements will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work as Uptime Engineers or in similar roles. Attend relevant workshops or seminars to build connections and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach during the interview. Demonstrating that you share our commitment to exceptional customer service and teamwork can significantly boost your chances of landing the job.
We think you need these skills to ace Uptime Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heavy plant engineering and maintenance. Emphasise your diagnostic skills and any specific achievements that demonstrate your ability to improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical knowledge. Mention how your previous roles have prepared you for the responsibilities of an Uptime Engineer and how you can contribute to the company's success.
Highlight Relevant Qualifications: Clearly state your NVQ Level 3 in Plant Maintenance or equivalent qualifications. If you have additional certifications or training related to heavy plant machinery, be sure to include those as well.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers and internal teams in past positions. This could be through written reports or verbal interactions.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Knowledge
As an Uptime Engineer, it's crucial to demonstrate your understanding of heavy plant mechanical systems. Be prepared to discuss specific examples from your past experience where you successfully diagnosed and repaired machinery issues.
✨Emphasise Customer Service Skills
This role requires excellent communication skills and a passion for customer service. Share instances where you've gone above and beyond to assist customers or improve their experience with machinery.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot specific machine issues. Think through potential problems and solutions in advance, and be ready to explain your thought process clearly.
✨Familiarise Yourself with the Company
Research SMT GB and understand their values, products, and market position. Being knowledgeable about the company will help you tailor your responses and show genuine interest in the role.
