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- Tasks: Welcome patients, manage enquiries, and ensure smooth department operations.
- Company: Nuffield Health is the UK's largest healthcare charity, dedicated to national wellbeing.
- Benefits: Enjoy flexible hours, holiday entitlement, pension scheme, and discounted gym membership.
- Why this job: Join a supportive team in a state-of-the-art hospital focused on exceptional patient care.
- Qualifications: Great communication skills and ideally some experience in healthcare administration.
- Other info: Work on an ad-hoc basis to fit your schedule and the hospital's needs.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. As the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.
As a Receptionist at our Bournemouth Hospital, you’ll have great communication, IT, and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic, and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
As a Receptionist, you will:
- Help people feel comfortable when they visit your department
- Use your empathy and customer service skills to build positive relationships
- Answer the phone, deal with enquiries and book appointments
- Welcome patients in person, directing them to the appropriate changing or waiting rooms
- Work closely with colleagues to ensure the department runs smoothly
- Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions
Nuffield Health Bournemouth Hospital aims to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer state-of-the-art medical facilities and technology, including advanced diagnostic equipment. Our focus areas include orthopaedics, cosmetic surgery, diagnostic scanning, and men’s/women’s health.
Join Nuffield Health and create the future you want, today. We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind, including holiday entitlement in line with the Working Time Directive, access to our pension scheme, and discounted gym membership at £25.00 a month.
If you like what you see, why not start your application now? We review applications as we receive them and reserve the right to close the advert early if we receive a high volume of applications. Apply soon to be considered for this role.
It starts with you.
Receptionist (Bank) employer: Nuffield Health Bournemouth Hospital
Contact Detail:
Nuffield Health Bournemouth Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with the specific services offered at Nuffield Health Bournemouth Hospital. Understanding their focus areas, such as orthopaedics and cosmetic surgery, will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Highlight any previous experience in healthcare administration or customer service roles. Be prepared to share examples of how you've used your communication skills to handle sensitive situations effectively.
✨Tip Number 3
Demonstrate your empathy and ability to connect with people. Think of instances where you've made someone feel comfortable or helped them navigate a challenging situation, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Be ready to discuss your availability and flexibility, as the bank contract requires working on an ad-hoc basis. Showing that you're adaptable and willing to meet the needs of the hospital will make you a more attractive candidate.
We think you need these skills to ace Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Nuffield Health. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare administration. Use bullet points for clarity and include specific examples of how you've used your communication and IT skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service and your ability to empathise with patients. Mention any relevant experience and explain why you want to work at Nuffield Health specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Nuffield Health Bournemouth Hospital
✨Showcase Your Empathy
As a receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathise with others during the interview. Share examples of how you've made someone feel comfortable in a previous role.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you can explain complex information clearly and sympathetically. Consider using specific scenarios from your past experiences to illustrate your points.
✨Familiarise Yourself with Healthcare Administration
If you have experience in healthcare administration, be ready to talk about it. If not, do some research on common practices and terminology used in the field. This will show your commitment and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult inquiries or manage multiple tasks at once, and be prepared to discuss how you approached them.
