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For Companies At a Glance
- Tasks: Engage with customers, style outfits, and maintain store aesthetics while handling online queries.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy flexible hours, great training, and opportunities for career progression in a vibrant environment.
- Why this job: Join a fun, fast-paced team where your passion for fashion can shine and make a real impact.
- Qualifications: Friendly, tech-savvy, and enthusiastic individuals with a love for fashion and excellent communication skills.
- Other info: Located in Glasgow's city centre, this role offers a mix of in-store and remote customer service.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we would love to talk to you.
We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
WHAT WE STAND FOR
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self-aware, understand the impact we have on others and are positive about the future.
THE ROLE
As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times. You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
WHAT WILL I BE DOING?
- Your day will be varied, fast-paced and most importantly, fun!
- You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
- You will actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
- Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey.
- You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
- You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
- You will greet our customers into our store and tailor your approach to support the purpose of their visit.
- Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
- Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development.
- You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
- You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.
ABOUT THE LOCATION
Our store in Glasgow Princes Square is located in the heart of the city centre. Trading from 10:00 in the morning until 18:00 in the evening (subject to seasonal change). Conveniently situated just a short 10-minute walk from Glasgow Central Station.
WHAT SKILLS DO I NEED?
- Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience.
- Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike.
- Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
- Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure.
- Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
- You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints.
- Excellent attention to detail.
- A confident communicator.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
Stylist - 20 Hours - Glasgow Princes SQ employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stylist - 20 Hours - Glasgow Princes SQ
✨Tip Number 1
Familiarise yourself with AllSaints' latest collections and brand values. Being able to discuss specific products and how they align with the brand's aesthetic will show your genuine interest and knowledge during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you develop a friendly and attentive approach, which is crucial for the Stylist role at AllSaints.
✨Tip Number 3
Stay updated on current fashion trends and how they relate to AllSaints' style. Being able to connect these trends to the products in-store will enhance your ability to influence and style customers effectively.
✨Tip Number 4
Demonstrate your enthusiasm for the brand by visiting the Glasgow Princes Square store before your application. Observe the store layout, customer interactions, and product displays to gain insights that you can reference in conversations with the team.
We think you need these skills to ace Stylist - 20 Hours - Glasgow Princes SQ
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to immerse yourself in AllSaints' brand values and style. Familiarise yourself with their latest collections and campaigns, as this will help you convey your passion for the brand in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you styled customers or worked in a fast-paced environment, showcasing your ability to connect with people and provide exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for fashion and how it aligns with AllSaints' mission. Share specific examples of how you've made customers feel confident and stylish in the past, and demonstrate your understanding of the role's responsibilities.
Showcase Your Communication Skills: Since the role involves interacting with customers both in-store and online, highlight your communication skills. Provide examples of how you've effectively resolved customer queries or enhanced their shopping experience, showing that you can thrive in a busy retail environment.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share your thoughts on current trends and how you would style customers using AllSaints products. This will demonstrate that you understand the brand's aesthetic and values.
✨Demonstrate Customer-Centric Attitude
Since the role is all about providing an exceptional customer experience, be prepared to discuss how you would handle various customer scenarios. Use examples from past experiences where you went above and beyond to meet a customer's needs.
✨Familiarise Yourself with the Brand
Research AllSaints thoroughly before the interview. Understand their latest collections, campaigns, and brand values. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Prepare for Teamwork Questions
As teamwork is crucial at AllSaints, think of examples that showcase your ability to work collaboratively. Be ready to discuss how you've supported peers in the past and how you can contribute to a positive team environment.
