Compliance Support Representative - Nepal Corridor

Who we are:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia enabling them to send money across borders in over 100 countries.

Job Summary:

We are looking for a Compliance Support Representative to ensure that our operations and business transactions follow all relevant AML, CTF and other compliance rules & regulations.

Key Responsibilities:

1. Review and analyse daily transactions to detect unusual or suspicious patterns.
2. Assess flagged transactions from automated monitoring systems and conduct enhanced due diligence.
3. Conduct investigations and escalate unusual patterns to senior compliance teams.
4. Ensure adherence to internal AML policies and regulatory requirements.
5. Assist in SAR (Suspicious Activity Report) preparation and submission.
6. Respond to customer queries related to transactions and verification issues.
7. Work closely with the compliance and operations teams to resolve customer concerns efficiently.
8. Educate customers on compliance-related requirements to prevent future delays.
9. Identify common pain points in customer transactions and recommend process improvements.
10. Collaborate with the technology and operations teams to streamline workflows.
11. Provide feedback for updating AML-related policies and customer service procedures.

Requirements:

1. Minimum Graduation – preferable in Business/Legal studies
2. Must have strong customer service experience in English and Nepalese language.
3. Professional language proficiency in English and Nepalese language.
4. Critical Thinking Ability
5. Good knowledge of computer applications and compliance tools

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