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- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Klarent Hospitality, a growing hotel group with a focus on talent development and recognition.
- Benefits: Enjoy competitive salary, cash incentives, free meals, discounted stays, and personal development opportunities.
- Why this job: Be part of a vibrant team that values hard work, positivity, and customer satisfaction.
- Qualifications: Experience in hospitality or retail, strong communication skills, and a passion for guest service.
- Other info: Work in a stylish hotel near London, with great transport links and leisure facilities.
The predicted salary is between 30000 - 42000 £ per year.
Job Ref: AM14459
Branch: Doubletree by Hilton Dartford Bridge
Location: Doubletree by Hilton Dartford Bridge, Dartford
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 13/06/2025
Closing date: 15/07/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities Hotel specific
- Free Car Parking Hotel specific
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships T&Cs apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Experience in Front Office within the hotel, leisure or retail sector
- Competent level of IT proficiency
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Night Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the senior managers in their absence, taking full responsibility of the hotel
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Compile adequate handover to Early staff / Duty Manager
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Conduct Health and Safety Checks and Night Walks
Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the ‘Gateway to London.’ Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre. Travel to Central London in 17 minutes from the Ebbsfleet International rail station just five miles away.
We’ll greet you at check-in with a warm DoubleTree chocolate chip cookie. Settle into a spacious guest room with modern décor, an LCD TV, work desk and WiFi access. Deluxe rooms offer indulgent extras like a welcome plate, still and sparkling mineral water, bathrobes and slippers. Our suites provide a separate living area, coffee machine, and a later check-out time.
Enjoy international cuisine and views of the Dartford Bridge at QE2 Restaurant – perfect for celebrating special occasions or catching up on business. Our QE2 Bar has an extensive wine, beer and spirits list, and the QE2 Lounge is a great spot for specialty coffees, pastries and sandwiches. Exercise body and mind with a fully equipped fitness centre plus leisure facilities like a 15m swimming pool, spa bath, sauna and steam room.
Planning an event? Guests have a choice of eight meeting and conference rooms, all well-equipped and newly refurbished. The Queen Elizabeth Suite is particularly impressive for larger events, boasting natural light and a private bar. Ask our friendly staff about event packages and catering options.
Night Manager employer: DoubleTree by Hilton Dartford Bridge
Contact Detail:
DoubleTree by Hilton Dartford Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the Doubletree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Klarent Hospitality. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight any experience you have in front office operations or customer service roles. Be ready to discuss specific examples of how you've handled guest interactions and resolved issues effectively.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the hotel. Asking about team dynamics, training opportunities, and how success is measured can show your enthusiasm and commitment to the position.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations, customer service, and any specific skills that align with the Night Manager role. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've delivered exceptional customer experiences in previous roles.
Highlight Relevant Skills: Emphasise your IT proficiency, communication skills, and ability to work flexible hours. These are crucial for the Night Manager position, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DoubleTree by Hilton Dartford Bridge
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Teamwork Skills
As a Night Manager, you'll need to work closely with your team. Highlight your ability to collaborate effectively and support your colleagues, especially in high-pressure situations. Be ready to discuss times when you helped foster a positive team environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or resolving complaints. Prepare by thinking of past experiences where you successfully managed such situations, showcasing your problem-solving skills and commitment to guest satisfaction.
✨Know the Hotel and Its Services
Research Doubletree by Hilton Dartford Bridge and its offerings before the interview. Familiarise yourself with their services, amenities, and any recent news. This knowledge will demonstrate your genuine interest in the role and help you stand out.
