IT Support Lead - Stoke on Trent

Social network you want to login/join with: IT Support Lead – Stoke on Trent, Stoke-on-Trent Client: Crimson Limited Location: Stoke-on-Trent, United Kingdom Job Category: Other – EU work permit required: Yes Job Reference: c632131972bb Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Stoke on Trent – 2-3 days on site per week Exciting opportunity for an IT Support Lead to ensure the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team. Key Responsibilities: Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations. Provide direction and consultancy to ensure the adoption of IT service desk processes, ensuring compliance with industry standards. Regularly review service desk processes and suggest improvements across all support teams and processes. Facilitate the effective implementation or change of operational procedures or services to deliver service improvement. Drive the implementation of best practice methodologies where they do not exist or are no longer aligned with the IT Strategy. Provide relevant metrics and performance measurements to the IT Support Manager and other key stakeholders as required. Key Skills: Proven team leadership abilities in managing cross-functional groups, including mentoring and developing team members. Hands-on experience managing service lifecycle processes such as incident, change, problem, and service level management. Ability to work across different business functions both internally and with third parties. Strong understanding of IT service management tools. Excellent communication skills, capable of presenting complex technical information clearly to non-technical stakeholders. Strong interpersonal skills for managing relationships across departments and with external vendors. Previous experience in daily management of a service desk. Understanding of work prioritization and management within IT. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn vouchers! Crimson is acting as an employment agency regarding this vacancy. #J-18808-Ljbffr