SIA Licensed Football Match Day Steward/Response Team Member

Full-Time No home office possible

Stewards play an important role in the safety and security of employees and guests at Football Matches, Events and Festivals. Stewards generally carry out a variety of different roles during an event. From checking tickets/gates/wristbands upon entry, monitoring crowd safety, pointing out amenities and general stewarding of the public and guests, Stewards are expected to contribute to, and maintain, a happy and fun atmosphere for all. Response Team Members will additionally be responsible for turnstile searches and dealing with incidents of anti-social behaviour.

We are proud to support several North West Football teams on matchdays, in Manchester, Preston and Lancashire

MAIN DUTIES.

Greet all visitors in a friendly and courteous manner
Ensuring suitability of customers to enter premises including searching, where required
Good observation skills, remaining alert to any potential issues
Site perimeter patrolling, egress control and crowd management
Maintaining order on the premises, reporting and resolving anti-social behaviour and any suspicious behaviour
Dealing with emergency situations, such as fire/terrorist activities, assisting with the safe evacuation of all staff and visitors
Reporting and recording details of irregularities, incidents, and patrols.

PERSON SPECIFICATION.

Be reliable and punctual, and present themselves in an extremely professional manner
Have excellent oral and written communication skills
Have the highest standards of customer care skills
Be a team player and very customer orientated
The ability to deal with difficult people in conflict or emergency situations.
Be very flexible to work week nights and weekends due to ad-hoc nature of match fixtures