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For Companies At a Glance
- Tasks: Lead software implementation and systems integration to enhance operational efficiency.
- Company: Join a reputable financial services group focused on ethical debt recovery.
- Benefits: Enjoy a competitive salary, generous leave, and various employee perks.
- Why this job: Be at the forefront of tech innovation in a dynamic operations role.
- Qualifications: Proven leadership experience in operations, ideally in a regulated environment.
- Other info: Work a 35-hour week with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
About the opportunity:
We are the internal recruitment partner for our client, a well-established financial services group specialising in professional and ethical recovery of outstanding debt. For both private and commercial clients.
Are you a tech-savvy operations leader with a passion for driving innovation through software and systems? We are seeking a dynamic Business Systems Operations Manager to spearhead the transformation of our operational systems and lead our business through critical technology upgrades and integrations.
As Operations Manager, you'll report directly to the Managing Director and lead daily business operations with a strong focus on software implementation, data migration, and systems integration. This is a pivotal role requiring both strategic oversight and hands-on execution, especially in adopting new technologies that will shape the future of our collections and recovery services.
Responsibilities:
- Lead the implementation of new software and technology, ensuring seamless systems integration and enhanced operational efficiency.
- Own and manage data migration and portfolio onboarding, including campaign setup and testing.
- Oversee internal and outsourced collection teams, ensuring performance meets KPIs and regulatory standards.
- Produce and manage accurate client reporting, providing key insights and data analysis for strategic decisions.
- Build and nurture relationships with external partners, including field agents, recovery agents, and legal support.
- Drive business innovation by creating and improving operational processes and documentation.
- Champion a culture of compliance, customer focus, and continuous improvement across the team.
Requirements
The successful candidate will be able to demonstrate the following:
- Proven experience in an operations leadership role, ideally within an FCA-regulated environment.
- Strong track record of software implementation, systems integration, and portfolio migration.
- Comfortable with data-driven decision-making and producing performance analytics.
- Excellent leadership and team development skills, with the ability to inspire and upskill others.
- Strong knowledge of compliance, customer care principles (including TCF and Consumer Duty), and debt recovery processes.
- Proficiency in managing technology-based transformation projects.
- Exceptional communication and stakeholder management skills.
- Resilience and adaptability in a fast-paced, regulated business environment.
- Minimum 5 GCSEs (or equivalent) including Maths and English.
Benefits
In return we are offering:
- Highly competitive salary up to £40,000 depending on skills and experience.
- 35 hour working week Monday - Friday.
- 25 days annual leave plus bank holidays.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Business Systems Operations Manager employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Operations Manager
✨Tip Number 1
Familiarise yourself with the latest software and technology trends in operations management. Being tech-savvy is crucial for this role, so showcasing your knowledge of relevant tools and systems during networking or interviews can set you apart.
✨Tip Number 2
Build a strong network within the financial services sector, especially with professionals who have experience in FCA-regulated environments. Engaging with industry groups or attending relevant events can help you make valuable connections that may lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led software implementations or data migrations in previous roles. Having concrete stories ready will demonstrate your hands-on experience and strategic thinking to potential employers.
✨Tip Number 4
Research the company’s current operational systems and any recent technology upgrades they’ve undertaken. This knowledge will not only help you tailor your conversations but also show your genuine interest in their business and your proactive approach.
We think you need these skills to ace Business Systems Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, software implementation, and systems integration. Use specific examples that demonstrate your ability to drive innovation and manage technology-based transformation projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and operations management. Discuss how your skills align with the responsibilities outlined in the job description, particularly in data migration and enhancing operational efficiency.
Highlight Compliance Knowledge: Given the importance of compliance in this role, emphasise your understanding of FCA regulations and customer care principles. Provide examples of how you've successfully navigated compliance challenges in previous positions.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you've inspired and developed teams in past roles. Highlight any experience you have in managing both internal and outsourced teams to meet KPIs.
How to prepare for a job interview at Vero HR
✨Showcase Your Tech Savvy
As a Business Systems Operations Manager, it's crucial to demonstrate your understanding of software implementation and systems integration. Be prepared to discuss specific technologies you've worked with and how you've driven innovation in previous roles.
✨Highlight Data-Driven Decision Making
Since the role involves data migration and performance analytics, come equipped with examples of how you've used data to inform decisions. Discuss any tools or methodologies you’ve employed to analyse data effectively.
✨Emphasise Leadership Skills
This position requires strong leadership abilities. Share experiences where you've successfully led teams, inspired others, or managed performance against KPIs. Highlight your approach to team development and compliance culture.
✨Prepare for Stakeholder Management Questions
Given the importance of building relationships with external partners, be ready to discuss your experience in stakeholder management. Prepare examples that showcase your communication skills and ability to navigate complex relationships.
