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- Tasks: Support the Store Manager in driving sales and creating a fun shopping atmosphere.
- Company: Join FatFace, a B Corp TM recognized for its positive culture and sustainable practices.
- Benefits: Enjoy 25 days holiday, online discounts, learning opportunities, and enhanced family-friendly policies.
- Why this job: Be part of a team that values equality, creativity, and customer satisfaction while developing your career.
- Qualifications: No specific qualifications required; just bring your passion for retail and customer service!
- Other info: This is a full-time, permanent role in Dorking with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Role: Assistant Store Manager
Location: Dorking
Job type: Permanent, Full-Time (40 hours)
Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work now is a great time to join our journey and build your career.
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have.
We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview
Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities
• Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times
• Drive and role model customer service standards to exceed customer expectations
• Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew
• Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets
• To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity
• To use effective planning and organisational skills to successfully implement the retail plan
• Communicating and liaising with Head Office to influence and maximise the stock package where appropriate
• To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)
• To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves
• To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements
• Ensure GDPR procedures are adhered to at all times to maintain confidentiality
• In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.
Role Competencies
• To deliver excellent customer service standards focussing on customer needs and satisfaction
• Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’
• Proactively offer alternative ways for customers to buy across all of our channels
• Ensure all crew are equipped with product training and are aware of our multichannel proposition
• Championing the FatFace vision and values in store to keep the customer at the heart of all decision making
• Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential
• Use of local knowledge and creativity to maximise sales opportunities that are unique to your market
• Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity
Benefits of working with us
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Critical illness/Death in service for Salaried staff
- Sick pay allowances
- O2 phone discount
- Eye Tests/contributions to glasses (qualifying roles only)
- Sabbatical leave in line with service
- Enhanced Family Friendly polices i.e. Maternity Leave
- Refer a friend scheme
If this sounds like the opportunity for you then apply today!
FatFace | Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FatFace | Assistant Store Manager
✨Tip Number 1
Familiarize yourself with FatFace's brand values and culture. Understanding their commitment to sustainability and inclusivity will help you align your responses during the interview, showcasing that you are a perfect fit for their team.
✨Tip Number 2
Prepare examples of how you've previously driven sales and managed a team in a retail environment. Highlighting your leadership skills and ability to exceed KPIs will demonstrate your capability to support the Store Manager effectively.
✨Tip Number 3
Showcase your customer service experience by discussing specific instances where you went above and beyond to meet customer needs. This will illustrate your commitment to putting the customer at the heart of everything you do.
✨Tip Number 4
Research the local market trends and how they might impact FatFace's sales strategies. Being able to discuss this knowledge during your interview will demonstrate your proactive approach and commercial creativity.
We think you need these skills to ace FatFace | Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Store Manager position. Understand the key responsibilities and competencies required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, customer service, and team development. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and your understanding of its values. Mention how you can contribute to creating a fun and inspiring atmosphere in the store while exceeding customer expectations.
Showcase Your Leadership Skills: In your application, emphasize your leadership abilities and experience in training and developing teams. Provide examples of how you've successfully managed a team and improved performance in previous roles.
How to prepare for a job interview at Fatface
✨Show Your Passion for Customer Service
Demonstrate your commitment to exceptional customer service by sharing specific examples from your past experiences. Highlight how you have gone above and beyond to meet customer needs and exceed their expectations.
✨Emphasize Team Development Skills
Discuss your experience in training and developing team members. Provide examples of how you've successfully coached others, conducted performance reviews, and fostered a positive team environment that aligns with the company's values.
✨Understand the Brand and Its Values
Familiarize yourself with FatFace's mission and values. Be prepared to discuss how you can contribute to creating an inclusive and fun atmosphere in the store while maintaining the integrity of the brand.
✨Prepare for Financial and Commercial Discussions
Brush up on your knowledge of retail financials and commercial strategies. Be ready to discuss how you would analyze data to drive sales and make informed decisions that align with the store's budget and performance targets.
