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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring a top-notch experience.
- Company: Join a leading name in customer-centric services with a supportive team culture.
- Benefits: Enjoy early Friday finishes, free parking, up to 25 days holiday, and healthcare perks.
- Why this job: This role offers a chance to shine in a fast-paced environment while making a real impact.
- Qualifications: A passion for outstanding customer service is essential; no prior experience required.
- Other info: Professional study support and various incentive schemes available.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our client is a leading name in customer-centric services, in the search of a passionate and enthusiastic Customer Service Representative. This is a fantastic opportunity to become part of a fast-paced, friendly, and supportive team where your people skills will shine.
As a key part of the Customer Service Department, you’ll be the first point of contact for the company’s valued customers, helping to deliver an exceptional customer experience and uphold the company’s “customer first” ethos.
What’s in it for you:
- Early Friday finish
- Company Pension
- Free Parking onsite
- Up to 25 days holiday + Bank holidays
- Professional study support
- Cycle to Work scheme
- Car sharing incentive scheme
- Healthcare Cash Plan
Key Responsibilities:
- Handle incoming calls promptly and professionally
- Use active listening and questioning techniques to identify customer needs
- Log and resolve queries efficiently while maintaining accurate call notes
- Ensure strict compliance with Data Protection regulations
- Use positive language to reassure customers and confirm essential details
- Recommend relevant products and services
- Resolve queries at first point of contact using available knowledge resources
- Escalate complex issues promptly to ensure timely resolution
- Share customer feedback to help enhance the service offering
What We’re Looking For:
A true passion for delivering outstanding customer service.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the company's customer service ethos and values. Understanding their 'customer first' approach will help you align your responses during interviews and demonstrate your commitment to exceptional service.
✨Tip Number 2
Practice active listening techniques before your interview. Being able to showcase these skills will be crucial, as they are essential for identifying customer needs and resolving queries effectively.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. This will help you illustrate your problem-solving abilities and your passion for delivering outstanding service.
✨Tip Number 4
Research common customer service scenarios and how to handle them. Being well-prepared to discuss these situations can set you apart and show that you're proactive about understanding the role.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle queries, resolve issues, and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this particular company and how your values align with their 'customer first' ethos.
Highlight Relevant Skills: In your application, emphasise skills such as active listening, problem-solving, and effective communication. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and understand the importance of listening to customer needs.
✨Familiarise Yourself with Data Protection Regulations
Since compliance is crucial in customer service roles, brush up on data protection regulations relevant to the industry. Being knowledgeable about these can set you apart as a responsible candidate.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare by thinking through common challenges and how you would resolve them, showcasing your problem-solving skills.
