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- Tasks: Engage with clients face-to-face and over the phone, ensuring a welcoming experience.
- Company: We Fix Feet is a rapidly growing clinic focused on exceptional client care in Derbyshire and Nottinghamshire.
- Benefits: Enjoy a supportive work environment, ongoing training, and a competitive salary that grows with your impact.
- Why this job: Join a positive team culture where you can develop personally and professionally while making a difference.
- Qualifications: Strong communication skills, empathy, organisation, and a willingness to learn are essential.
- Other info: Be part of a fun atmosphere with friendly clients and supportive staff.
The predicted salary is between 24000 - 36000 £ per year.
Ilkeston, Derbyshire, DE7 8FE & Beeston, Nottinghamshire, NG9 2NR
Who we are looking for:
We Fix Feet Limited are now hiring for the role of Client Experience Officer. Are you comfortable with talking to strangers both in person and over the phone, making them feel welcome and comfortable when they meet you? Are you an organised individual and are you able to see tasks through to their end with determination while simultaneously meeting deadlines and prioritising your day? Are you empathetic when communicating with people - both written and verbal? Are you proactive when you see something that is not working and can you anticipate the unspoken needs of other people knowing that the smallest details always make the difference to them? Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? You would like to learn new skills, enjoy a challenge and have an enjoyable work environment, then We Fix Feet is the place for you.
About Our Clinic:
We Fix Feet is a small sized clinic based in Ilkeston, Derbyshire and Beeston, Nottinghamshire. We have grown rapidly over the past few years and intend to continue to develop the business. We provide a positive team culture environment that ensures our clients reach their goals and our team members continually develop themselves both professionally and personally. As we have grown, we now have an opportunity for the right individual to develop the business by delivering exceptional customer service above and beyond that delivered by us. The right person is a people person comfortable communicating face to face and over the phone to potential clients. By doing so you will help those clients reach their goals and live a full independent life, by Treat, Improve and Move.
The Role:
Your role will primarily be front of house, dealing with clients, and the clinicians face to face. You will be the first face they meet when arriving at the clinic and you will be responsible for making them feel welcome and that they have made the right choice choosing us as their healthcare provider. The successful candidate will be expected to provide administrative support to assist our current, future and past clients with all their enquiries ensuring they achieve their health goals and experience a WOW service.
- Communicate the values of our services in person and on the phone and be able to explain how valuable our service is to meeting the clients goals.
- Be able to hold lengthy conversations with current and potential clients in person and on the phone assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.
- Ability to handle price objections.
- Ensuring that clients who request appointments are scheduled correctly.
- Provide a wow experience to patients in the clinic that they are looking forward to coming back to and want to tell their family and friends.
- Organise both clinicians schedules and recommend treatment plans to maximise efficiency and revenue for the clinic.
- Communicate with clients before, during and after their treatment plan to ensure that they are totally satisfied with all aspects of their care.
- Ensure that all invoices are raised correctly and payments received and recorded following best practice.
- Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team.
- Completion of routine admin tasks as requested.
Skills needed to perform this role:
- Be able to hold an empathetic conversation with a prospective client in person and on the phone for up to 20 minutes.
- Make all clients feel warmly welcome and remember and enjoy interacting with you.
- Be able to answer all questions with authority asked by clients in such a way as to increase the chances of the client booking an appropriate appointment and reaching their goals.
- An ability to learn the skill needed quickly.
- Efficiency in how tasks are performed.
- An ability to organise yourself and clinicians schedules in an efficient manner.
- Have tenacity and determination to see tasks through to their completion.
- An ability to be aware of a client’s or team member unspoken need.
- Need to be adaptable or resourceful when things don’t go as expected.
- Computer literate and willingness to learn new skills: IT based and otherwise.
What we will do for you:
- Give you an amazing work environment that includes supportive staff, friendly clients and a fun atmosphere.
- Ongoing support and training to help you achieve your professional goals.
- An opportunity to develop personally in a supportive environment that is driven by its strong culture and values.
- A competitive salary which can grow as the clinic does due to your impact.
If you think you could be right for the position, apply below. Please email your CV & covering letter addressed to The Director.
Client Experience Officer employer: We Fix Feet Limited
Contact Detail:
We Fix Feet Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Officer
✨Tip Number 1
Familiarise yourself with We Fix Feet's services and values. Understanding what makes their approach unique will help you communicate effectively with potential clients and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family. Focus on being empathetic and approachable, as these qualities are crucial for making clients feel welcome and understood.
✨Tip Number 3
Prepare to discuss how you would handle common client objections, especially regarding pricing. Having a few strategies in mind will show that you're proactive and ready to support clients in overcoming barriers.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule for a typical day in the clinic. This will not only showcase your ability to manage time effectively but also highlight your understanding of the role's demands.
We think you need these skills to ace Client Experience Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Experience Officer role. Emphasise your communication skills, organisational abilities, and any customer service experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific qualities that make you a good fit, such as your empathy, adaptability, and determination to provide exceptional client experiences.
Showcase Relevant Skills: When detailing your experience, focus on skills that are crucial for this position, like handling client objections, scheduling appointments, and providing administrative support. Use examples to demonstrate how you've successfully used these skills in the past.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at We Fix Feet Limited
✨Show Your People Skills
As a Client Experience Officer, you'll be interacting with clients face-to-face and over the phone. Make sure to demonstrate your ability to engage warmly and empathetically during the interview. Practice active listening and showcase your communication skills.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you manage your time and tasks effectively. Share examples of how you've prioritised responsibilities in previous roles to meet deadlines and ensure smooth operations.
✨Demonstrate Problem-Solving Abilities
Anticipating client needs and overcoming objections is key in this position. Prepare to discuss scenarios where you've successfully navigated challenges or addressed client concerns. This will show your proactive approach and determination.
✨Express Your Willingness to Learn
We Fix Feet values continuous learning and adaptability. During the interview, express your enthusiasm for personal and professional development. Share any relevant experiences where you've embraced new skills or adapted to changes in your work environment.
