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- Tasks: Create a positive experience for members through exceptional customer service and front desk activities.
- Company: Join Planet Fitness, a leading fitness brand dedicated to making gym access affordable and welcoming.
- Benefits: Enjoy a free Black Card membership, medical options, dental, vision, and flexible spending accounts.
- Why this job: Be part of a vibrant culture that values health, positivity, and community engagement.
- Qualifications: Must be 18+, have a high school diploma, and possess strong customer service skills.
- Other info: Expect a dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefit Basics
All staff will also receive a free Black Card membership after 90 days of employment.
As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
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Member Services Representative employer: Planet Fitness Franchising
Contact Detail:
Planet Fitness Franchising Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's values and culture. Understanding their commitment to creating a positive member experience will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle inquiries and resolve issues will make you stand out.
✨Tip Number 3
Show your passion for fitness and health. Engage in conversations about fitness trends or share your personal fitness journey to connect with the interviewers and show that you genuinely care about the industry.
✨Tip Number 4
Be prepared to discuss how you would handle difficult customer situations. Think of examples where you've successfully resolved conflicts or exceeded customer expectations, as this will highlight your problem-solving skills.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Member Services Representative position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, any relevant skills, and your passion for fitness. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a positive member experience at Planet Fitness.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Planet Fitness Franchising
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share any personal experiences or goals related to fitness, as this will resonate well with the company’s culture and values.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this role heavily relies on creating a positive member experience.
✨Practice Active Listening
During the interview, show that you are a strong listener. Respond thoughtfully to questions and demonstrate your ability to empathise with others. This skill is crucial for addressing member concerns effectively.
✨Be Upbeat and Positive
Your attitude can make a significant difference in how you are perceived. Approach the interview with an upbeat and positive demeanour, as this aligns with the company’s expectation of maintaining a friendly atmosphere for members and guests.
