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For Companies At a Glance
- Tasks: Manage client relationships and handle customer queries via calls and digital channels.
- Company: Join a leading mortgage firm known for its excellence in the industry.
- Benefits: Enjoy remote work options and a competitive pay rate.
- Why this job: Gain valuable experience in customer service while making a real impact on clients' lives.
- Qualifications: Previous experience in mortgage, sales, or customer service is preferred.
- Other info: Ideal for self-motivated individuals who thrive in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading mortgage firm.
Client Relationship Management: Build and maintain strong, long-lasting relationships with clients.
Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities.
Handle inbound and outbound calls as well as communicate via digital channels to manage customer queries, resolve issues, and offer product guidance.
Maintain accurate records of customer interactions and opportunities in the CRM system.
Collaboration: Work closely with the KAM in the field, underwriting and processing teams to ensure smooth mortgage applications and a high level of customer service.
Compliance: Ensure all sales activities comply with industry regulations, company policies, and best practices.
Provide feedback from customers to internal teams to help improve product/service offerings.
Profile:
- Previously worked in the mortgage industry ideally telephone sales, account management, or customer service.
- Strong interpersonal and communication skills (verbal and written).
- Ability to build rapport and maintain long-term client relationships.
- Self-motivated and target-driven with a positive attitude.
- Proficient in CRM systems and Microsoft Office applications.
- Strong organizational and time management skills.
- Ability to handle objections and negotiate effectively.
Job Offer: A competitive rate and remote working.
Mortgage Customer Service Temp and Remote! employer: Michael Page Business Support
Contact Detail:
Michael Page Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Customer Service Temp and Remote!
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of client needs.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of client interaction, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the mortgage industry. Attend relevant webinars or local meetups to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've built rapport or resolved issues will showcase your suitability for the role.
We think you need these skills to ace Mortgage Customer Service Temp and Remote!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the mortgage industry, particularly in customer service or sales roles. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to build client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the mortgage sector and your passion for customer service. Mention how your previous experiences align with the job requirements, especially your ability to handle objections and negotiate effectively.
Highlight CRM Proficiency: Since the role requires proficiency in CRM systems, make sure to mention any relevant software you have used in the past. Provide examples of how you have successfully managed customer interactions and maintained accurate records.
Showcase Communication Skills: In your application, emphasise your strong verbal and written communication skills. You can include examples of how you've effectively communicated with clients in previous roles, whether through calls, emails, or digital channels.
How to prepare for a job interview at Michael Page Business Support
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage products and services. Being able to discuss different types of mortgages and their benefits will show your expertise and help you build rapport with the interviewer.
✨Demonstrate Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Use examples from your past experiences to showcase how you've effectively communicated with clients in challenging situations.
✨Showcase Your CRM Proficiency
Familiarise yourself with common CRM systems and be ready to discuss how you've used them in previous roles. Highlight any specific achievements that demonstrate your ability to manage customer relationships effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle objections. Prepare scenarios where you successfully resolved customer issues or turned a negative experience into a positive one.
