Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure high-quality service delivery.
- Company: Join loc8me, a dynamic student lettings company with a nationwide presence.
- Benefits: Enjoy personal development opportunities and work with an ambitious team.
- Why this job: Be part of a growing company that values innovation and excellence in service.
- Qualifications: ARLA Level 3 qualified with experience in property and lettings.
- Other info: 40 hours per week with a salary range of £35,000-£45,000 and travel required.
The predicted salary is between 28000 - 36000 £ per year.
loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.
We are looking for a Client Relationship Manager to assist with the delivering of central processes & business growth nationwide. The ideal candidate will place a huge emphasis on delivering service to a high standard and be passionate about delivering a first-class experience.
Why come and work with us:
- You’ll be part of a company that values innovation and alternative thinking.
- We invest in and value personal development.
- You’ll be part of an audaciously ambitious and growing company.
- You’ll be working alongside great people.
Your responsibilities will include:
- Proactive relationship management. Regularly engage with existing clients through scheduled meetings, calls, and email updates to understand their needs and concerns.
- Ensuring the business remains aligned with the Terms of Business and Service Level Agreements set out.
- Work closely with internal teams like lettings, marketing, and operations to ensure seamless client experience and delivery of services.
- Address client inquiries, complaints, and issues promptly and efficiently, providing solutions to maintain high satisfaction levels.
- Conduct in-depth analysis of client needs and goals to tailor solutions and services that align with their specific requirements.
- All aspects of onboarding New Assets/Portfolios company wide.
- Inspect all Assets annually alongside the Asset Manager ensuring the portfolio is being managed to a high standard.
- Ensure portfolio performance is being kept and managed to a high standard.
We’re looking for:
- Excellent organisational skills.
- Excellent communication skills in order to provide a high-quality service to internal and external stakeholders.
- Excellent attention to detail and the ability to report at all levels.
- ARLA Qualified to level 3 minimum.
- Experience & knowledge of the Property & Lettings Industry.
- Experience in dealing with high-end stakeholders and educating on investments.
- Experience & knowledge in nationwide property markets.
- Self-motivated and ability to work on own initiative.
- Ability to prioritise workload and work to deadlines.
- Flexible and adaptable in approach to work.
Details:
- Hours of work: 40 hours per week.
- Starting Salary: £35,000-£45,000.
- Nationwide travelling to all cities.
- Driving licence required and personal car preferred.
Client Relationship & Portfolio Manager employer: loc8me
Contact Detail:
loc8me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship & Portfolio Manager
✨Tip Number 1
Familiarise yourself with loc8me's values and mission. Understanding their commitment to providing exceptional accommodation experiences will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network within the property and lettings industry. Attend relevant events or join online forums where you can connect with professionals in the field. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to address concerns and deliver tailored solutions, as this is crucial for the role.
✨Tip Number 4
Stay updated on current trends in the property market, especially regarding student accommodation. Being knowledgeable about the industry will demonstrate your passion and commitment to delivering a first-class experience for clients.
We think you need these skills to ace Client Relationship & Portfolio Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and the property industry. Use specific examples that demonstrate your organisational skills and ability to manage high-end stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering excellent service. Mention how your values align with loc8me's vision and provide examples of how you've successfully managed client relationships in the past.
Highlight Relevant Qualifications: Clearly state your ARLA qualification and any other relevant certifications. This will show that you meet the minimum requirements and are serious about your professional development in the lettings industry.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've effectively engaged with clients and internal teams to ensure seamless service delivery.
How to prepare for a job interview at loc8me
✨Research the Company
Before your interview, take some time to understand loc8me's mission and values. Familiarise yourself with their services and recent developments in the student lettings market. This will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare examples of how you've effectively engaged with clients in the past, resolved issues, or collaborated with internal teams. Be ready to discuss how you can maintain high satisfaction levels for clients.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes, especially in fast-paced environments. This will reassure them that you can handle the demands of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's growth plans, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
