Client Relationship & Portfolio Manager

loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-

leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.

We are looking for a Client Relationship Manager to assist with the delivering of central processes & business

growth nationwide. The ideal candidate will place a huge emphasis on delivering service to a high standard and

be passionate about delivering a first-class experience.

Why come and work with us

● You’ll be part of a company that values innovation and alternative thinking

● We invest in and value personal development

● You’ll be part of an audaciously ambitious and growing company

● You’ll be working alongside great people

Your responsibilities will include

● Proactive relationship management. Regularly engage with existing clients through scheduled meetings,

calls, and email updates to understand their needs and concerns.

● Ensuring the business remains aligned with the Terms of Business and Service Level Agreements set out.

● Work closely with internal teams like lettings, marketing, and operations to ensure seamless client

experience and delivery of services.

● Address client inquiries, complaints, and issues promptly and efficiently, providing solutions to maintain

high satisfaction levels.

● Conduct in-depth analysis of client needs and goals to tailor solutions and services that align with their

specific requirements.

● All aspects of on boarding New Assets/Portfolios company wide

● Inspect all Assets annually alongside the Asset Manager ensuring the portfolio is being managed to a high

standard

● Ensure portfolio performance is being up kept and managed to a high standard

We’re looking for

● Excellent organisational skills

● Excellent communication skills in order to provide a high-quality to service to internal and external

stakeholders

● Excellent attention to detail and the ability to report at all levels

● ARLA Qualified to level 3 minimum

● Experience & knowledge of the Property & Lettings Industry

● Experience in dealing with high end stakeholders and educating on investments

● Experience & knowledge in nationwide property markets

● Self-motivated and ability to work on own initiative

● Ability to prioritise workload and work to deadlines

● Flexible and adaptable in approach to work

Details

● Hours of work: 40 hours per week

● Starting Salary: £35,000-£45,000

● Nationwide travelling to all cities

● Driving licence required and personal car preferred