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- Tasks: Lead tenant access to information requests and improve transparency in housing services.
- Company: Midland Heart is a leading housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy smart working with flexible hours, a supportive environment, and career development opportunities.
- Why this job: Join a recognised top employer and make a real impact on tenant experiences.
- Qualifications: Experience in housing, data protection, and strong communication skills are essential.
- Other info: We welcome diverse applicants and offer support for individual needs.
The predicted salary is between 29000 - 41000 £ per year.
Location: Birmingham B15 1LZ
Salary: £36,390 per annum
Hours: 35 per week
Contract: Permanent
As a leading housing organisation, we’re always thinking ahead about how our tenants remain at the heart of what we do – which leads us to establish two new roles which are key to improving access to information for Tenants, fostering an environment of transparency across the frontline services we deliver.
As a Tenant Access to Information Lead, you’ll be responsible for the end-to-end management and governance of fulfilling Social Tenant Access to Information Requirements (STAIR) requests, providing tenants with access to information regarding their tenancy and housing conditions. Utilising your excellent stakeholder engagement and communication skills, you’ll work closely with operational teams and tenants to process requests. You’ll also support wider tenant access to information initiatives by providing analysis on key reasons for tenants requesting access, encouraging proactive sharing of information.
This is a unique opportunity to join an organisation that is proud to be an early adopter of Tenant Access to Information services!
Our ideal candidate? We’re seeking a detail-oriented and proactive person, with the following experience:
- Experience within a role related to Antisocial Behaviour, Income, Estates, Lettings or Neighbourhood Management with a Housing setting; OR, experience with Freedom of Information Requests, Subject Access Requests or Data Protection.
- Applied understanding of GDPR, Data Protection and Subject Access Requests.
- Experience of using Excel and PowerBI for analysis and reporting.
- Experience of building collaborative relationships and networks with a variety of stakeholders to deliver positive outcomes for customers.
- Experience of interfacing with customers in person, in writing and over the phone.
We’re a Smart Working organisation where you can expect to be present in the office for 3 days a week. In a role where effective collaboration with stakeholders across the business is key, this is important to us. We’re happy to discuss individual needs, such as childcare or other caring responsibilities, to understand how we can support you in the role.
Who are Midland Heart? We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 1st July 2025
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can see the full Role Profile and upload a CV and Covering Letter which together highlight your suitability against the above criteria.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Tenant Access to Information Lead employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Access to Information Lead
✨Tip Number 1
Familiarise yourself with the Social Tenant Access to Information Requirements (STAIR) and how they impact tenants. Understanding these regulations will help you demonstrate your knowledge during interviews and show that you're genuinely interested in improving tenant access.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in tenant services or data protection. Engaging with them can provide insights into the role and may even lead to referrals or recommendations when applying.
✨Tip Number 3
Brush up on your Excel and PowerBI skills, as these tools are crucial for analysis and reporting in this role. Consider taking a short online course or tutorial to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Being able to articulate your experience in fostering collaboration will be key in demonstrating your fit for the Tenant Access to Information Lead position.
We think you need these skills to ace Tenant Access to Information Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenant Access to Information Lead position. Tailor your application to highlight how your experience aligns with these specific needs.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also addresses the key skills and experiences mentioned in the job description. Use specific examples from your past roles that demonstrate your stakeholder engagement, communication skills, and understanding of GDPR.
Highlight Relevant Experience: In your CV, focus on your experience related to Antisocial Behaviour, Income, Estates, Lettings, or Neighbourhood Management. Make sure to include any relevant work with Freedom of Information Requests or Data Protection, as well as your proficiency in Excel and PowerBI.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Midland Heart
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of the Tenant Access to Information Lead. Be prepared to discuss how your previous experience aligns with managing STAIR requests and fostering transparency.
✨Showcase Your Stakeholder Engagement Skills
Since this role involves working closely with various stakeholders, be ready to provide examples of how you've successfully built collaborative relationships in the past. Highlight any specific instances where your communication skills led to positive outcomes.
✨Demonstrate Your Knowledge of Data Protection
Given the importance of GDPR and data protection in this role, brush up on your knowledge of these regulations. Be prepared to discuss how you've applied this understanding in previous roles, especially regarding Freedom of Information Requests or Subject Access Requests.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in this role, such as handling a difficult tenant request or analysing data using Excel and PowerBI. Practising your responses to these situations can help you feel more confident during the interview.
