Travel Experience Counselor II

Join to apply for the Travel Experience Counselor II role at CWTSatoTravel

Join to apply for the Travel Experience Counselor II role at CWTSatoTravel

Job Description

Job Description – Travel Experience Counselor II (240000HM)

Job Description

Job Description – Travel Experience Counselor II (240000HM)

Travel Experience Counselor II – (240000HM)

Purpose Of The Role

Our Traveler Experience (TX) team is seeking a highly skilled and experienced Travel Counselor to join our VIP Client team. Counselors work in a high-touch service environment to book travel and accommodation for some of our top VIP clients.

Working from the office or your own home.

Main Responsibilities

• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier (VIP travelers)
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Proactively offers best options based on client travel policy and requirements for each interaction
• Responds to requests (phone, email, chat) promptly, completely, and professionally
• Accurately follows and applies client travel policy based on travel type and client expectations
• Demonstrates excellent professional customer service and problem resolution skills
• May function as a SME with specific client knowledge and/or serve as the customer point of contact
• May manage first level customer complaints/escalation (pre-travel or on-trip)
• Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally
• Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment
• Proactively assists the team and other team members in resolving problems, learning and research
• Provides new ideas, feedback and out of the box thinking to leadership
• Uses correct grammar during all interaction (email/phone/chat)
• Effectively demonstrates patience, empathy, understanding while controlling the contact
• Must be a “Team Player” and work cohesively with others internally and externally
• Ability to work and adapt in a constantly changing, fast paced environment
• Assignments include both routine and non-routine work

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Qualifications

Qualifications:

• High School diploma
• Previous experience in travel (preferably business travel) with a solid understanding of fares and ticketing rules for car, air, and hotel
• GDS expertise Amadeus (5 years of experience)
• Professional communication skills both written and verbal
• Strong attention to detail

Work Arrangement: Home

Employment type

: Standard

Job Family

: Travel Counselors

Scope: Country

Travel

: No

Shift

: Rotating

Organization

: TX_Operations_All Countries (Non-GSC)

Job Posting

: Jul 16, 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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