Retail Supervisor

Retail Supervisor

Gillingham Full-Time 28800 - 43200 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic retail team, assist customers, and maintain high standards.
  • Company: Join Screwfix, a leading retailer known for its inclusive culture and growth opportunities.
  • Benefits: Enjoy discounts, flexible shifts, wellness resources, and a strong pension plan.
  • Why this job: This role offers diverse tasks, excellent training, and a chance to grow your career.
  • Qualifications: No specific qualifications required; just a passion for retail and teamwork.
  • Other info: Flexible hours and a supportive environment make this a great first job.

The predicted salary is between 28800 - 43200 ÂŁ per year.

  • Unit 22 Kingsmead Business Park, , Gillingham, SP8 5FB

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday – Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

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Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

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First Steps to Management

This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.

Power Up to Trade+

Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.

Learning for Life

At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress”

Be yourselfat Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

  • Unit 22 Kingsmead Business Park, , Gillingham, SP8 5FB

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Retail Supervisor employer: Screwfix Direct Ltd

At Screwfix, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. Our Gillingham branch provides comprehensive training programmes, flexible shift patterns, and a range of benefits including discounts at major retailers, health and wellness resources, and opportunities for career advancement, making it an ideal place for those passionate about retail to thrive.
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Contact Detail:

Screwfix Direct Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Supervisor

✨Tip Number 1

Familiarise yourself with Screwfix's products and services. Visit your local store to get a feel for the environment and understand what customers are looking for. This knowledge will help you stand out during the interview.

✨Tip Number 2

Demonstrate your leadership skills by sharing examples from previous roles where you've successfully managed a team or handled customer service challenges. Be ready to discuss how you can lead by example in a retail setting.

✨Tip Number 3

Prepare for competency-based questions by reflecting on your past experiences. Think about specific situations where you've shown flexibility, problem-solving skills, and a commitment to customer satisfaction.

✨Tip Number 4

Show your enthusiasm for personal development. Mention any relevant training or courses you've completed, and express your interest in the training programmes offered by Screwfix to advance your career.

We think you need these skills to ace Retail Supervisor

Customer Service Skills
Leadership Skills
Team Management
Communication Skills
Problem-Solving Skills
Time Management
Sales Skills
Inventory Management
Flexibility and Adaptability
Conflict Resolution
Organisational Skills
Attention to Detail
Training and Development Skills
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Supervisor. Highlight your relevant experience in retail and leadership in your application.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service skills, flexibility, and any previous supervisory roles.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Screwfix's values. Mention specific examples of how you've led teams or improved customer experiences in the past.

Prepare for the Interview: Research Screwfix thoroughly and prepare for competency-based questions. Think about scenarios where you've demonstrated leadership, problem-solving, and customer service excellence.

How to prepare for a job interview at Screwfix Direct Ltd

✨Know the Company

Before your interview, take some time to read up on Screwfix and its values. Understanding their commitment to customer service and employee development will help you align your answers with what they’re looking for.

✨Prepare for Competency Questions

Expect competency-based questions that assess your leadership skills and customer service experience. Think of specific examples from your past roles where you demonstrated these qualities, as this will show you can lead by example.

✨Show Your Flexibility

Since the role requires full flexibility on weekdays and weekends, be prepared to discuss your availability. Highlight your willingness to adapt to different shifts and how you manage work-life balance.

✨Engage with the Team

If your interview includes a visit to the store, take the opportunity to engage with potential colleagues. This shows your interest in teamwork and gives you a chance to demonstrate your interpersonal skills in a real environment.

Retail Supervisor
Screwfix Direct Ltd
Location: Gillingham
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