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For Companies At a Glance
- Tasks: Support customer service by handling calls, emails, and planning operatives' work.
- Company: EQUANS is a global leader in energy services with a focus on sustainability.
- Benefits: Enjoy 24 days leave, gym discounts, and a supportive work culture.
- Why this job: Join a diverse team making a real impact in the energy transition.
- Qualifications: Strong communication skills and a clean UK driving license required.
- Other info: This is a full-time, entry-level role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Customer Care Advisor/Planner (Administration)
Job Type: 3‑month contract (potential to go permanent)
Location: Oldham
Salary: £14.50 per hr. via PAYE
Client: Equans
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS\’ 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
About the Opportunity
Join a dedicated and fast‑paced team where your customer‑first attitude will make a real difference every day. As a Customer Care Advisor/Planner, you\’ll be at the heart of ensuring customers receive exceptional service, working closely with operatives, planners and internal stakeholders. This is a fantastic opportunity to develop your administrative and planning skills within a supportive environment where no two days are the same. If you thrive in a busy, people‑focused role and enjoy problem‑solving, this could be the perfect next step in your career.
Key Responsibilities
What Do You Need?
To be successful in this role, you must have:
What Happens Next?
Once you\’ve submitted your application, you can expect to hear from our recruitment team within 2-4 working days to discuss your suitability and next steps. You\’ll receive a call from a Manchester-based number starting with 0161 .
Customer Care Advisor/Planner employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor/Planner
✨Tip Number 1
Familiarise yourself with the CAFM system, particularly Castleton Maintain, as this is crucial for the role. Understanding how to navigate and utilise this software will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Being able to demonstrate your problem-solving abilities and how you handle customer complaints will impress the hiring team.
✨Tip Number 3
Research EQUANS and their commitment to diversity and inclusion. Showing that you align with their values and understand their mission can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
We think you need these skills to ace Customer Care Advisor/Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Advisor/Planner role. Emphasise your organisational skills, customer service experience, and any IT proficiency, particularly with systems similar to CAFM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as handling customer interactions and maintaining service records, and explain how your background makes you a great fit.
Highlight Relevant Experience: In your application, focus on any previous roles that involved customer service or planning. Provide examples of how you've successfully resolved customer complaints or managed appointments, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Advisor.
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Care Advisor/Planner. Familiarise yourself with tasks like handling customer interactions, maintaining service records, and planning operatives' work. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves a lot of communication, be prepared to showcase your verbal and written skills during the interview. Practice responding to common customer queries and complaints, as well as explaining how you would maintain professional communication with both customers and colleagues.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks effectively. You might want to share examples from previous experiences where you successfully handled scheduling, maintained records, or resolved issues promptly.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, or specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
