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- Tasks: Manage and support a new central business application, ensuring smooth operations.
- Company: Join a global leader in manufacturing and retail with a strong reputation.
- Benefits: Enjoy potential remote work options and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on continuous improvement and innovation.
- Qualifications: ITIL Foundation certified with experience in application management and service delivery.
- Other info: This is a 12-month fixed term role with the chance to become permanent.
The predicted salary is between 36000 - 60000 £ per year.
An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for a new central business application. Initially, this will be a 12-month fixed term role with the possibility to become a permanent role. The successful Application Service Owner will be involved in onboarding of the application, working with the third party, and becoming responsible for application management, support processes, incident and change management, ensuring the provision of an effective and reliable application.
Key tasks of the Application Service Owner:
- Ensure effective operation of incident, request and problem management processes based on ITIL best practice.
- Collaborate with internal IT functions and external vendors in delivering application management.
- Service performance reporting to understand the effectiveness and performance of the solutions versus agreed expected SLAs.
- Maintain compliance with the proactive management of any risks.
- Management and coordination of the full change life cycle.
- Continuous improvement working with cross-functional teams.
- Maintain detailed high-quality documentation.
Essential experience of the Application Service Owner:
- Relevant commercial service delivery/application management experience.
- Relevant commercial business application ownership.
- ITIL Foundation certified (Incident, Request, Problem management).
Application Service Owner employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Service Owner
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around incident, request, and problem management. Being able to demonstrate your understanding of these processes during discussions will show that you're well-prepared for the role.
✨Tip Number 2
Network with professionals in the application management field. Attend industry events or join relevant online forums to connect with others who may have insights or even connections within the company you're applying to.
✨Tip Number 3
Prepare to discuss your experience with service performance reporting. Be ready to share specific examples of how you've measured effectiveness against SLAs in previous roles, as this is a key aspect of the job.
✨Tip Number 4
Showcase your ability to work collaboratively with both internal teams and external vendors. Think of examples where you've successfully managed relationships and coordinated efforts to achieve common goals, as this will be crucial in the Application Service Owner role.
We think you need these skills to ace Application Service Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application management and service delivery. Use specific examples that demonstrate your understanding of ITIL best practices and your ability to manage incidents and changes effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Application Service Owner. Discuss how your background aligns with the key tasks mentioned in the job description, such as collaboration with internal IT functions and external vendors.
Showcase Continuous Improvement Skills: Emphasise any experience you have with continuous improvement initiatives. Provide examples of how you've worked with cross-functional teams to enhance service performance or compliance in previous roles.
Highlight Relevant Certifications: If you hold an ITIL Foundation certification, make sure to mention it prominently in your application. This will demonstrate your commitment to industry standards and your capability in managing application services.
How to prepare for a job interview at Click To Hired
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL principles, especially around incident, request, and problem management. Be prepared to discuss how you've applied these practices in previous roles and how they can benefit the company.
✨Showcase Collaboration Skills
Since the role involves working with both internal IT functions and external vendors, highlight your experience in collaborative projects. Share specific examples where teamwork led to successful application management or service delivery.
✨Prepare for Change Management Discussions
Familiarise yourself with change management processes and be ready to discuss how you've managed changes in past roles. Emphasise your ability to coordinate the full change life cycle and ensure compliance with SLAs.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by sharing examples of how you've identified and implemented enhancements in application management. Discuss any cross-functional initiatives you've been part of that led to better service performance.
