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For Companies At a Glance
- Tasks: Manage and support a new central business application, ensuring smooth operations.
- Company: Join a global leader in manufacturing and retail with a strong reputation.
- Benefits: Enjoy potential remote work options and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on continuous improvement and innovation.
- Qualifications: ITIL Foundation certified with experience in application management and service delivery.
- Other info: This is a 12-month fixed term role with a chance to go permanent.
The predicted salary is between 36000 - 60000 £ per year.
An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for a new central business application. Initially, this will be a 12-month fixed term role with the possibility to become a permanent role. The successful Application Service Owner will be involved in on-boarding of the application, working with the third party, and becoming responsible for application management, support processes, incident and change, ensuring the provision of an effective and reliable application.
Key tasks of the Application Service Owner:
- Ensure effective operation of incident, request and problem management processes based on ITIL best practice.
- Collaborate with internal IT functions and external vendors in delivering application management.
- Service performance reporting to understand the effectiveness and performance of the solutions versus agreed expected SLAs.
- Maintain compliance with the proactive management of any risks.
- Management and coordination of full change life cycle.
- Continuous improvement working with cross-functional teams.
- Maintain detailed high-quality documentation.
Essential experience of the Application Service Owner:
- Relevant commercial service delivery/application management experience.
- Relevant commercial business application ownership.
- ITIL Foundation certified (Incident, Request, Problem).
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Service Owner
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around incident, request, and problem management. Being able to discuss these concepts confidently during your interview will show that you understand the framework that underpins the role.
✨Tip Number 2
Network with professionals in application management or service ownership roles. Engaging with industry peers can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Prepare examples of how you've successfully managed application changes or improvements in previous roles. Highlighting your experience with change management will demonstrate your capability to handle the full change life cycle effectively.
✨Tip Number 4
Research the specific business applications used by the company you're applying to. Understanding their tools and technologies will allow you to tailor your discussions and show genuine interest in their operations.
We think you need these skills to ace Application Service Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application management and service delivery. Use keywords from the job description, such as 'ITIL', 'incident management', and 'change life cycle' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Application Service Owner role. Mention specific experiences that demonstrate your ability to manage applications and collaborate with both internal teams and external vendors.
Showcase Your ITIL Knowledge: Since the role requires ITIL Foundation certification, make sure to mention your certification prominently. Discuss how you've applied ITIL best practices in previous roles, particularly in incident and problem management.
Highlight Continuous Improvement Initiatives: Provide examples of how you've contributed to continuous improvement in past positions. This could include processes you've streamlined or efficiencies you've introduced, which align with the company's focus on effective application management.
How to prepare for a job interview at Click To Hired
✨Showcase Your ITIL Knowledge
Since the role requires a strong understanding of ITIL best practices, be prepared to discuss your experience with incident, request, and problem management processes. Highlight specific examples where you've successfully implemented these practices in previous roles.
✨Demonstrate Collaboration Skills
The Application Service Owner will need to work closely with both internal IT functions and external vendors. Share instances where you've effectively collaborated with different teams to achieve a common goal, emphasising your communication and negotiation skills.
✨Prepare for Change Management Scenarios
As the role involves managing the full change life cycle, think about past experiences where you’ve led or contributed to change initiatives. Be ready to discuss how you handled challenges and ensured smooth transitions during these changes.
✨Emphasise Continuous Improvement Mindset
This position requires a focus on continuous improvement. Prepare to talk about how you've identified areas for improvement in previous applications or processes and the steps you took to implement those enhancements.
