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For Companies At a Glance
- Tasks: Be the friendly voice of DHL, assisting customers with bookings and tracking.
- Company: Join DHL Express, a global leader in logistics with opportunities across 220 countries.
- Benefits: Earn while you learn, enjoy competitive pay, and access great perks like discounts and Cycle2Work.
- Why this job: Kickstart your career in a supportive team, gaining valuable skills and a recognised qualification.
- Qualifications: Good communication and IT skills; English & Maths C or above preferred.
- Other info: Full support for studies and a chance to work in a rapidly growing industry.
Customer Service Apprenticeship Location: East Midlands Airport Apprenticeship: Customer service practitioner - Lvl 2 (18 month fixed-term Contract)
About us
DHL Express UK is part of the Deutsche Post DHL Group - the world's most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities.
Kickstart Your Career with DHL – Frontline Customer Service Apprentice
Are you passionate about delivering great customer experiences? Ready to earn while you learn and grow with a global logistics leader? Join us at DHL as a Frontline Customer Service Apprentice – and be at the heart of the action from day one.
About the Role
As a Customer Service Apprentice, you’ll be the friendly voice behind the DHL brand – the first point of contact for our valued customers. Whether it’s helping them book shipments, tracking deliveries, or upselling our premium services, you’ll play a key role in making their experience smooth, professional, and memorable.
You’ll gain hands-on experience in a fast-paced call centre environment while working towards your Customer Service qualification. With expert training, dedicated support, and real responsibility, you’ll be set up for long-term success.
What You’ll Do
- Respond to customer enquiries, offering tailored advice on our products and services
- Maximise booking conversions and promote value-added DHL offerings
- Resolve tracking enquiries quickly and accurately, boosting first-time resolution rates
- Handle objections with professionalism and empathy to restore customer confidence
- Spot and share potential business opportunities with the Sales team
- Accurately input booking data and validate customer information
- Ensure customers are aware of delivery restrictions and additional requirements
- Educate customers on DHL’s digital tools and self-service options
- Provide pricing and delivery quotes, and update bookings as needed
What You’ll Learn
- Outstanding communication and problem-solving skills
- Sales and negotiation techniques
- The inner workings of global logistics and customer service
- Professionalism, teamwork, and time management
- And much more – all while working towards a nationally recognised qualification!
Why Join DHL?
- Work with one of the most respected logistics companies in the world
- Get paid to learn, with full support throughout your apprenticeship
- Build a career with real opportunities for development and progression
- Be part of a supportive, inclusive, and high-performing team
Your Profile – Skill sets and Attributes
- Good communication skills (written and verbal)
- Strong IT skills
- Willingness to learn
- Ability to adapt to change
- Ability to work towards deadlines
- Ability to work independently and as part of a team
- A desire to progress your career within a customer service environment
- Experience of working with MS Word & Excel is extremely desirable
Education/Qualifications
- English & Maths – C or above (preferred)
Our Promise to You
- Full support with your studies including 20% off the job activities
- An excellent pay structure
- Annual leave entitlement pro rata based on contract period
- Work in a rapidly growing industry, with career development
- Internal training programme
- Modern and well-maintained fleet
- Access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on thousands of retailers.
What’s Next?
Apply now and upload your CV online.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the eighth consecutive year).
Customer Service Apprentice employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with DHL's services and products. Understanding what they offer will help you provide tailored advice to customers, which is crucial for a Customer Service Apprentice role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is key.
✨Tip Number 3
Get comfortable with using IT tools, especially MS Word and Excel. These skills are desirable for the role and will help you manage customer data efficiently.
✨Tip Number 4
Show your willingness to learn and adapt. Highlighting your ability to embrace change and work under pressure will demonstrate that you're ready for the fast-paced environment at DHL.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Apprentice role. Emphasise your communication skills, IT proficiency, and any experience in customer service or teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention specific reasons why you want to join DHL and how you can contribute to their mission of delivering exceptional customer experiences.
Highlight Relevant Qualifications: If you have qualifications in English and Maths (C or above), make sure to mention them clearly in your application. This is preferred by DHL and shows you meet their educational requirements.
Show Enthusiasm for Learning: In your application, express your willingness to learn and adapt. Highlight any previous experiences where you successfully learned new skills or adapted to changes, as this is crucial for the apprenticeship role.
How to prepare for a job interview at DHL Germany
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this will resonate well with DHL's commitment to exceptional service.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Practice clear and concise responses, and be prepared to discuss how you would handle various customer scenarios during the interview.
✨Highlight Your Adaptability
DHL operates in a fast-paced environment, so be ready to discuss how you adapt to change. Share specific instances where you've successfully navigated challenges or changes in previous roles or experiences.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to common customer service situations, such as handling complaints or upselling services. Think about how you would approach these scenarios and be ready to articulate your thought process during the interview.
