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- Tasks: Lead operational teams and ensure exceptional service standards at a luxury hotel.
- Company: The Kensington is a luxury hotel in London, part of the award-winning Doyle Collection.
- Benefits: Enjoy a £300 joining bonus, 28 days holiday, free meals, and fun team events.
- Why this job: Join a top-rated workplace and create extraordinary guest experiences in a vibrant environment.
- Qualifications: Minimum 3 years in an Executive Committee role at a Four or Five-star hotel.
- Other info: Be part of a culture focused on continuous improvement and personal development.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Hotel Manager to lead our operational teams to success. Reporting directly to the General Manager, the Hotel Manager is responsible for overseeing the day to day running and assisting with the strategic planning of the hotel operation. You will ensure the delivery of exceptional and unique service standards across all areas.
The Hotel Manager will assume operational responsibility and drive the performance of our unique property. With extensive experience in luxury lifestyle properties and knowledge of front office and food & beverage operations you will contribute to the creation of a brand of one to maximise reputation, revenue and profitability across all areas in line with budget expectations. You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market.
What we need from you
- Ideally, we are looking for a well-rounded Hotel Manager, with a minimum of 3 years in an Executive Committee level position in a Four or Five Star Hotel environment.
- Our ideal candidate will need to demonstrate high levels of guest focus and strategic planning and display that they have a solid financial and commercial awareness.
- We are looking for a self-motivated forward-thinking individual with a strong Hotel Operational Background within a large lifestyle, multi-outlet environment.
- You will be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.
- You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels.
- You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.
The benefits of working with The Kensington
- £300 joining bonus payable after the probation period
- 28 days of holiday including public holidays, increasing with length of service
- Company pension scheme
- In-house training team dedicated to your personal development and career progression
- Large range of Learning and Development across all levels and departments
- Free Life cover policy for you from your first day of employment
- Free meals on duty as well as breakfast to get you started
- Staff summer parties, Christmas parties and regular team get-togethers
- Fun and interactive reward & recognition incentives
- A great working environment with a leading London reputation for al fresco dining
- Refer a Friend Bonus Scheme
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.
Contact Detail:
The Doyle Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in luxury hotels. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role and the company.
✨Tip Number 2
Research The Kensington and its unique offerings thoroughly. Understanding their brand ethos and service standards will help you tailor your approach during interviews and demonstrate your genuine interest in contributing to their success.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your leadership skills and ability to drive performance in a hotel environment. Highlight instances where you've successfully improved guest satisfaction or operational efficiency.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly in luxury services. Being knowledgeable about market changes and guest expectations will position you as a forward-thinking candidate who can contribute to strategic planning.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel management, particularly in luxury lifestyle properties. Emphasise your leadership roles and any achievements that demonstrate your ability to drive performance and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your strategic vision for hotel operations. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Highlight Relevant Experience: In your application, focus on your experience in front office and food & beverage operations. Detail your financial acumen and commercial awareness, as these are crucial for the Hotel Manager role.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've developed teams and influenced positive change within your organisation. This will help convey your suitability for the role of Hotel Manager at The Kensington.
How to prepare for a job interview at The Doyle Collection
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed staff in the past, focusing on your leadership style and how you foster a positive work environment.
✨Highlight Your Guest-Centric Approach
Exceptional guest service is key in the hospitality industry. Be ready to discuss specific instances where you've gone above and beyond to enhance guest experiences, showcasing your commitment to high service standards.
✨Demonstrate Financial Acumen
Understanding financial performance is crucial for this role. Brush up on your knowledge of budgeting, revenue management, and cost control. Be prepared to discuss how you've contributed to profitability in previous positions.
✨Research The Kensington
Familiarise yourself with The Kensington's unique offerings and its position in the London market. This will not only show your genuine interest in the role but also allow you to tailor your responses to align with the hotel's values and goals.
