Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot various systems in a dynamic environment.
- Company: Join a fast-growing business delivering exceptional IT services to the hospitality sector.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and opportunities for career progression.
- Why this job: Be part of a supportive team that values your input and fosters professional growth.
- Qualifications: 2+ years in IT support, strong Windows troubleshooting, and networking knowledge required.
- Other info: Must be based in Northern Ireland with a valid driving licence for travel.
The predicted salary is between 30000 - 33000 £ per year.
Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team.
This is a fantastic opportunity to advance your career in a fast-paced environment that values your input, invests in your development, and offers long-term progression.
The Role
As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with everything from POS and PMS systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7.
Key Responsibilities
- Deliver advanced technical support via phone, remote tools, and occasional site visits.
- Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems.
- Escalate complex cases to 3rd line or vendor support when needed.
- Configure and maintain network hardware – switches, routers, firewalls, and wireless solutions.
- Keep accurate documentation of client environments, resolutions, and assets.
- Assist with onboarding, audits, migrations, and client handovers.
- Support project deployments including POS, PMS, and Wi-Fi upgrades.
- Mentor 1st Line Technicians and contribute to internal knowledge base.
- Participate in an on-call rota for emergency out-of-hours support.
What We’re Looking For
Essential:
- 2+ years in a similar 2nd Line Support or MSP environment.
- Strong Windows troubleshooting (Windows 10/11, Server 2016–2022).
- Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs).
- Experience with Microsoft 365 (Exchange, SharePoint, Teams, Azure AD).
- Comfortable using RMM tools, ticketing systems, and remote desktop software.
- Excellent communication and time management skills.
- Based in Northern Ireland.
- Full driving licence and valid passport (travel across NI and ROI required).
Desirable:
- Experience with hospitality systems like Opera, Micros, RoomMaster, or Guestline.
- Knowledge of guest Wi-Fi platforms, VoIP, or CCTV systems.
- Relevant certifications (CompTIA Network+, Microsoft MCP/MD-102, Cisco CCNA).
- Background in an ITIL-based support environment.
Package
- Salary: £30,000 – £33,000 DOE
- Bonuses: On-call and performance bonuses up to £3,000/year
- Holidays: 25 days + bank holidays
- Hours: Monday to Friday, 8am–5pm
Information Technology Support Engineer employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as POS and PMS systems. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your networking fundamentals, especially TCP/IP, DNS, and DHCP. Being able to confidently discuss these topics will demonstrate your technical expertise and problem-solving skills.
✨Tip Number 3
Prepare to showcase your experience with Microsoft 365 and any relevant certifications you hold. Highlighting your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as you'll need to explain complex technical issues to clients. Being able to convey information clearly and effectively is crucial for a support role.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line Support or similar roles. Emphasise your technical skills, especially in Windows troubleshooting and networking fundamentals, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this specific role. Mention your experience with hospitality systems and any relevant certifications you hold, as this will set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot and resolved complex IT issues in previous roles. This demonstrates your capability to handle the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is essential for this role, include instances where you've effectively communicated technical information to non-technical users. This will show that you can mentor others and contribute to the team's success.
How to prepare for a job interview at Careers Plus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows troubleshooting and networking fundamentals. Highlight specific examples where you've resolved complex issues, especially in a 2nd Line Support role.
✨Familiarise Yourself with Hospitality Systems
If you have experience with hospitality-specific technologies like Opera or Micros, make sure to mention it. Understanding these systems can set you apart from other candidates.
✨Demonstrate Communication Skills
Since the role involves mentoring 1st Line Technicians and communicating with clients, practice articulating your thoughts clearly. Prepare to explain technical concepts in simple terms.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot under pressure and be ready to walk the interviewer through your thought process.
