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- Tasks: Keep our hotel sparkling clean and assist guests with their needs.
- Company: Join Highgate, a leading innovator in hospitality management with a global presence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team that values guest satisfaction and teamwork.
- Qualifications: High School diploma preferred; experience in hospitality is a plus.
- Other info: Must be able to lift heavy objects and stand for long periods.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). Starting $15.00 p/h
Responsibilities:- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for 'Lost and Found' according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Housekeeping Attendant employer: Highgate
Contact Detail:
Highgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures used in the hospitality industry. Understanding the expectations for cleanliness and maintenance can give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest requests or complaints in the past. This will demonstrate your ability to maintain guest satisfaction, which is crucial for a Housekeeping Attendant.
✨Tip Number 3
Research Highgate Hotels and their properties to understand their values and standards. Tailoring your conversation to reflect your knowledge about the company can impress interviewers and show your genuine interest.
✨Tip Number 4
Prepare to discuss your physical stamina and ability to handle the demands of the job. Being able to lift heavy objects and stand for long periods is essential, so be ready to highlight your fitness and work ethic.
We think you need these skills to ace Housekeeping Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housekeeping Attendant position. Understand the responsibilities and qualifications required, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in housekeeping or similar roles in your CV. Emphasise skills such as attention to detail, ability to handle physical tasks, and customer service experience, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Highgate Hotels and how your skills align with their values and standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a housekeeping role.
How to prepare for a job interview at Highgate
✨Show Your Attention to Detail
As a Housekeeping Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain cleanliness. Share specific examples from past experiences where your attention to detail made a difference.
✨Demonstrate Your Customer Service Skills
This role involves interacting with guests, so it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your friendly and courteous approach.
✨Be Prepared for Physical Requirements
The job requires physical stamina, so be ready to discuss your ability to meet these demands. You might want to mention any relevant experience that involved physical work, such as lifting or moving heavy objects, to reassure them of your capability.
✨Familiarise Yourself with Hotel Standards
Understanding the specific cleaning standards and procedures of Highgate Hotels can set you apart. Research their policies and be prepared to discuss how you would adhere to these standards in your daily tasks.
