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- Tasks: Support members with inquiries, manage memberships, and maintain a welcoming front desk.
- Company: Join a vibrant club dedicated to providing exceptional member experiences.
- Benefits: Enjoy flexible hours, a friendly work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: GCE 'O' level required; strong communication and multitasking skills essential.
- Other info: Safety protocols in place; training provided for all new hires.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.
Key Responsibilities:
- Member Support:
- Assist members with login issues and updating personal details.
- Process family memberships, including applications, reactivations, and terminations.
- Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
- Enroll and terminate members in Sports and Lifestyle sections.
- Update the Electronic Payment System (EPS) in the club’s membership database.
- Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
- Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
- Maintain organized records for issued/replaced membership cards, family memberships, and other documents.
- Respond promptly and professionally to member inquiries via email and WhatsApp.
- Document and escalate unresolved member complaints or issues to the appropriate department or manager.
- Ensure the front desk is clean, organized, and welcoming to members and visitors.
- Greet members and visitors, assist with inquiries, and provide general information.
- Answer and direct incoming calls, take messages, and manage visitor logs.
- Report maintenance or cleanliness issues in public areas to the relevant departments.
- Print membership cards for new and existing members.
- Prepare and distribute car decals and other necessary documents.
- Assist with member registrations for club events.
- Accept payments for membership renewals, replacement cards, or other services, if applicable.
- Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
- Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
- Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.
- Any other tasks as assigned by the Head of Department.
- Any other duties/projects as assigned by Supervisor and/or Management.
Qualifications & Education Requirements:
Minimum of GCE 'O' level
Skills and Competencies:
- Strong organizational and multitasking abilities.
- Excellent communication skills and customer service orientation.
- Proficiency in managing administrative tasks and IT coordination.
Customer Service Officer employer: Singapore Recreation Club
Contact Detail:
Singapore Recreation Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with common customer service scenarios that you might encounter in this role. Think about how you would handle login issues or membership changes, as these are key responsibilities. Being prepared with examples of how you've successfully resolved similar issues in the past can really impress during your interview.
✨Tip Number 2
Showcase your organisational skills by discussing any experience you have with managing records or administrative tasks. You could mention specific tools or systems you've used to keep things organised, as this will demonstrate your ability to handle the administrative duties outlined in the job description.
✨Tip Number 3
Practice your communication skills, especially in responding to inquiries via email and messaging platforms like WhatsApp. Consider role-playing scenarios where you need to address member complaints or provide information, as this will help you feel more confident when interacting with potential members.
✨Tip Number 4
Research the club's values and member services to understand what they prioritise. Tailor your responses in interviews to reflect how your personal values align with theirs, and be ready to discuss how you can contribute to creating a welcoming front desk environment.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use keywords from the job description, such as 'member support', 'administrative duties', and 'communication management' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle administrative tasks. Mention specific examples of how you've successfully assisted customers or managed inquiries in the past.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as strong organisational abilities, multitasking, and excellent communication skills. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Officer role.
How to prepare for a job interview at Singapore Recreation Club
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved member inquiries or complaints, as this role heavily relies on excellent communication and problem-solving skills.
✨Demonstrate Organisational Abilities
Since the position requires strong organisational skills, think of instances where you managed multiple tasks effectively. You might want to mention how you prioritised tasks or maintained records in a busy environment.
✨Familiarise Yourself with Administrative Processes
Understand the administrative duties outlined in the job description. Be ready to discuss your experience with similar tasks, such as managing databases or processing applications, to show that you can handle the responsibilities of the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the club's culture or member engagement strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
