Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on desktop support and resolve user issues with hardware and software.
- Company: Join a leading healthcare organisation dedicated to optimising technology for better patient care.
- Benefits: Enjoy competitive pay, potential contract conversion, and a collaborative work environment.
- Why this job: Gain valuable IT experience while making a real impact in the healthcare sector.
- Qualifications: 3+ years of desktop support experience and strong customer service skills required.
- Other info: This is an entry-level contract position with opportunities for growth.
This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $20.00/hr - $25.00/hr.
Location: Plymouth, MA
Rate: $20-25/hr
Duration: 6+ month contract with the potential to convert.
Top 3 requirements:
- 3+ years of experience with desktop support
- Past experience in customer service and being hands-on
- Past experience installing printing applications
Job Description:
- Provides second-level support for all workstation problems within established timeframes.
- Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or management on difficult or complex problems that cannot be resolved within established service levels.
- Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability.
- Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
- Researches and recommends technology solutions both individually and as a team member.
- Assists users with backup and recovery procedures to ensure full system recovery.
- Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
- Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities.
- Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to the user community.
- Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
- Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
- Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
- Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
- Perform other duties as required/assigned.
Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: Hospitals and Health Care
Desktop Support Technician employer: Apex Systems
Contact Detail:
Apex Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Make sure to brush up on your technical skills related to desktop support. Familiarise yourself with common hardware and software issues, as well as troubleshooting techniques, so you can confidently discuss your experience during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role involves a lot of interaction with users, demonstrating your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past projects where you installed or configured desktop devices or applications. Being able to share specific instances where you successfully managed installations will showcase your hands-on experience.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the team.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3+ years of desktop support experience. Include specific examples of past customer service roles and any hands-on experience you have with installing printing applications.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to work under pressure. Mention how you've successfully resolved complex workstation issues in the past and your approach to user satisfaction.
Showcase Relevant Skills: List technical skills relevant to the role, such as familiarity with desktop hardware and software, backup and recovery procedures, and experience with third-party vendor applications. Be specific about the technologies you've worked with.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Support Technician.
How to prepare for a job interview at Apex Systems
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support. Highlight specific instances where you resolved complex workstation issues, installed software, or configured devices. This will demonstrate your technical proficiency and problem-solving abilities.
✨Emphasise Customer Service Experience
Since the role requires strong customer service skills, share examples of how you've successfully assisted users in the past. Discuss your approach to handling difficult situations and ensuring user satisfaction, as this is crucial for the position.
✨Familiarise Yourself with Common Issues
Research common desktop support problems and their solutions. Being able to discuss these during the interview will show that you are proactive and knowledgeable about the challenges faced in this role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers. This could include inquiries about the team structure, the types of projects you'll be working on, or how success is measured in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.
