Assistant Network Manager

JOB TITLE:

Senior IT Technician

LOCATION:

Swindon

SALARY:

£36,000

WAY OF WORKING:

Full Time / Office-based | Permanent

THE BUSINESS:

This opportunity is within a large, popular, and fully comprehensive school in Swindon. They are dedicated and proud to provide exceptional and inspirational education to students. They offer an aspirational and supportive environment, enabling all students to thrive in school and in life.

SENIOR IT TECHNICIAN

Directly Responsible For:

• Efficient ticket management of the IT Helpdesk. Provide direction for the day-to-day workload of IT Technicians to ensure tickets and problems are resolved promptly and effectively.
• Support and collaborate with staff and the Network Manager to deliver a safe, secure, and effective learning environment.

Responsibilities:

• Support the IT team to ensure efficient support and smooth operation of facilities.
• Manage, prioritize, and respond to helpdesk tickets based on their impact on the school and supported sites.
• Undertake project work, as planned with the Network Manager, to develop the school and supported sites.
• Provide cover for the Network Manager during their absence.
• Plan and monitor the workload of yourself and the IT technicians.

YOUR KEY SKILLS:

• Office365
• Active Directory
• VMWare
• Exchange
• VLANs
• Team management
• Desktop / laptops updates or deployments

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